What influences online shopping in nigeria: Trust or website quality?

Ebes Esho, Grietjie Verhoef

Research output: Contribution to journalArticlepeer-review

Abstract

Increased access to the internet and mobile phones has led to an increase in online shopping. However, online retail penetration is still generally low in Africa. This study investigated the relative importance of trust in vendors and perceived website quality to online shopping in Nigeria. Data was collected from a sample of workers in Nigeria's banking industry. The results show a high correlation between trust and perceived website quality, and that both positively affect consumers' online purchase intentions. However, perceived website quality has more weight than trust in vendors. The results suggest that trust in internet vendors alone may not be enough to spur consumers to make online purchases in certain markets. The results also suggest that consumers do not really differentiate between trust in vendors and perceived website quality. These findings are particularly useful to online vendors and foreign companies that want to offer online shopping services in Nigeria and sub-Saharan Africa.

Original languageEnglish
Pages (from-to)155-175
Number of pages21
JournalAfrican Journal of Business and Economic Research
Volume16
Issue number3
DOIs
Publication statusPublished - Sept 2021

Keywords

  • Advertising
  • Consumers
  • E-Vendor
  • Internet Marketing
  • Online Retail Shopping
  • Purchase Intention
  • Shopping Decision
  • Trust
  • Website Quality

ASJC Scopus subject areas

  • Business and International Management
  • Economics and Econometrics

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