Usability engineering of an interactive voice response system in a diverse-cultured and multilingual setting

Keyphrases

• Usability Engineering 100%
• Multilingual Context 100%
• Interactive Voice Response System 100%
• South Africa 50%
• Southern Africa 50%
• User-centered Approach 50%
• Information Provision 50%
• Official Language 50%
• Access to Information 50%
• User Interface 50%
• Low Literacy 50%
• Telephone 50%
• User Populations 50%
• Literacy Level 50%
• Diverse Users 50%

Computer Science

• Response System 100%
• Usability Engineering 100%
• Interactive Voice Response 100%
• Centered Approach 50%
• User Population 50%
• Official Language 50%
• Telephone Line 50%
• Information Technology 50%
• User Interface 50%