TY - GEN
T1 - Understanding sustainability in healthcare systems
T2 - 2014 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2014
AU - Mutingi, M.
AU - Mbohwa, C.
N1 - Publisher Copyright:
© 2014 IEEE.
PY - 2014
Y1 - 2014
N2 - Healthcare systems are often confronted with problems of scarce resources and the ever-increasing demand. As a result, healthcare organizations always seek to ensure sustainable satisfaction of the society's health status, the employee's expectations, as well as the organizational objectives. While patient satisfaction is known to be a crucial factor in the social component of healthcare sustainability, employee satisfaction (job satisfaction), and organizational effectiveness (satisfaction) are important; fulfilment of the patient, the employee, and the management is essential. However, there are complex factors behind the three major players in the healthcare system. A balanced, holistic systems view is therefore necessary to ensure sustainable quality of life and business survivability and growth. By viewing the healthcare system as a system of systems, we propose a systems thinking approach to analyze individual and overall satisfaction, together with the pertinent factors and their relationships within the healthcare system. We suggest a set of satisfaction indices defined in terms of the perceived satisfaction of the three players in a complex healthcare system.
AB - Healthcare systems are often confronted with problems of scarce resources and the ever-increasing demand. As a result, healthcare organizations always seek to ensure sustainable satisfaction of the society's health status, the employee's expectations, as well as the organizational objectives. While patient satisfaction is known to be a crucial factor in the social component of healthcare sustainability, employee satisfaction (job satisfaction), and organizational effectiveness (satisfaction) are important; fulfilment of the patient, the employee, and the management is essential. However, there are complex factors behind the three major players in the healthcare system. A balanced, holistic systems view is therefore necessary to ensure sustainable quality of life and business survivability and growth. By viewing the healthcare system as a system of systems, we propose a systems thinking approach to analyze individual and overall satisfaction, together with the pertinent factors and their relationships within the healthcare system. We suggest a set of satisfaction indices defined in terms of the perceived satisfaction of the three players in a complex healthcare system.
KW - Healthcare sustainability
KW - causal linkage
KW - holistic satisfaction
KW - system dynamics
KW - systems thinking
UR - http://www.scopus.com/inward/record.url?scp=84988231263&partnerID=8YFLogxK
U2 - 10.1109/IEEM.2014.7058708
DO - 10.1109/IEEM.2014.7058708
M3 - Conference contribution
AN - SCOPUS:84988231263
T3 - IEEE International Conference on Industrial Engineering and Engineering Management
SP - 597
EP - 601
BT - IEEM 2014 - 2014 IEEE International Conference on Industrial Engineering and Engineering Management
PB - IEEE Computer Society
Y2 - 9 December 2014 through 12 December 2014
ER -