Understanding methodology aspects for measuring multi-dimensional E-government: Pointers for research and practice

Because of its multi-dimensionality, measuring the degree of development of e-Government has not been easy regardless of the context in which the measurement is done. This chapter intends to bring out the inherent entities with regards to measuring any aspects of e-Government. The chapter presents a synoptic overview of the different methodological approaches that have been utilised in both developed and less developed countries with regard to measuring e-Government. Generally, e-Government research has been met with methodological inconsistencies and weakness both in scope and usefulness in understanding the full gamut of e-Government. Further, it is not difficult to observe that most studies excessively utilise qualitative methods with higher degrees of Case Studies and non-empirical research. The need for empirical research cannot be overemphasised because such research has the potential to generate original theories and frameworks and/or models that are going to be key reference points with regards to implementation.