Two decades of research on customer satisfaction: future research agenda and questions

Keyphrases

• Customer Satisfaction 100%
• Future Research Agenda 100%
• Future Research Question 100%
• Customer Satisfaction Research 100%
• Structural Topic Modeling 66%
• Interdisciplinarity 66%
• Design Methodology 33%
• Well-being 33%
• Evolution Path 33%
• Theory Development 33%
• Tourism 33%
• Academic Discipline 33%
• Prior Reviews 33%
• Tourism Industry 33%
• Hospitality Industry 33%
• Hospitality 33%
• Relative Popularity 33%
• Business Marketing 33%
• Topic Evolution 33%
• Marketing Psychology 33%
• Transformative Service 33%
• Consumer Behavior 33%
• Satisfaction Study 33%

Social Sciences

• Authors 100%
• Tourism 100%
• Interdisciplinarity 100%
• Prevalence 100%
• Structural Topic Modeling 100%
• Research Topic 50%
• Information Systems 50%
• Academic Discipline 50%
• Consumer Behavior 50%
• Theory Development 50%
• Design Methodology 50%
• Marketing Psychology 50%
• Customer Satisfaction Study 50%
• Journal Article 50%
• Hospitality Industry 50%
• Business Marketing 50%