Tourists' expectations and perceptions of the Robben Island Museum - A world heritage site

Nancy Phaswana-Mafuya; Norbert Haydam

doi:10.1016/j.musmancur.2005.02.001

Tourists' expectations and perceptions of the Robben Island Museum - A world heritage site

Nancy Phaswana-Mafuya
, Norbert Haydam

Research output: Contribution to journal › Article › peer-review

44 Citations (Scopus)

Abstract

The objective of this study was to explore the expectations and perceptions of tourists visiting the Robben Island Museum. Two surveys were conducted concurrently during the month of September 1999, using semi-structured questionnaires. A convenient sample of 135 tourists was interviewed before boarding the boat, using the expectations questionnaire. The same respondents were interviewed again once they had visited the museum in order to rate the services and facilities. It was found that the museum provides the majority of the facilities and services expected by visitors. The conceptual framework offered in this study leads to an improved understanding of the heritage sector, provides lessons and insights for other destinations worldwide, and serves as a benchmark and platform for future investigations.

Original language	English
Pages (from-to)	149-169
Number of pages	21
Journal	Museum Management and Curatorship
Volume	20
Issue number	2
DOIs	https://doi.org/10.1016/j.musmancur.2005.02.001
Publication status	Published - Jun 2005
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 11 Sustainable Cities and Communities

Keywords

Cultural tourism
Museums and social responsibility
Robben Island museum
South Africa
Tourism
World heritage site

ASJC Scopus subject areas

Business and International Management
Visual Arts and Performing Arts
Tourism, Leisure and Hospitality Management

Access to Document

10.1016/j.musmancur.2005.02.001

Cite this

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abstract = "The objective of this study was to explore the expectations and perceptions of tourists visiting the Robben Island Museum. Two surveys were conducted concurrently during the month of September 1999, using semi-structured questionnaires. A convenient sample of 135 tourists was interviewed before boarding the boat, using the expectations questionnaire. The same respondents were interviewed again once they had visited the museum in order to rate the services and facilities. It was found that the museum provides the majority of the facilities and services expected by visitors. The conceptual framework offered in this study leads to an improved understanding of the heritage sector, provides lessons and insights for other destinations worldwide, and serves as a benchmark and platform for future investigations.",

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AU - Phaswana-Mafuya, Nancy

AU - Haydam, Norbert

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N2 - The objective of this study was to explore the expectations and perceptions of tourists visiting the Robben Island Museum. Two surveys were conducted concurrently during the month of September 1999, using semi-structured questionnaires. A convenient sample of 135 tourists was interviewed before boarding the boat, using the expectations questionnaire. The same respondents were interviewed again once they had visited the museum in order to rate the services and facilities. It was found that the museum provides the majority of the facilities and services expected by visitors. The conceptual framework offered in this study leads to an improved understanding of the heritage sector, provides lessons and insights for other destinations worldwide, and serves as a benchmark and platform for future investigations.

AB - The objective of this study was to explore the expectations and perceptions of tourists visiting the Robben Island Museum. Two surveys were conducted concurrently during the month of September 1999, using semi-structured questionnaires. A convenient sample of 135 tourists was interviewed before boarding the boat, using the expectations questionnaire. The same respondents were interviewed again once they had visited the museum in order to rate the services and facilities. It was found that the museum provides the majority of the facilities and services expected by visitors. The conceptual framework offered in this study leads to an improved understanding of the heritage sector, provides lessons and insights for other destinations worldwide, and serves as a benchmark and platform for future investigations.

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KW - Museums and social responsibility

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KW - South Africa

KW - Tourism

KW - World heritage site

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VL - 20

SP - 149

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JO - Museum Management and Curatorship

JF - Museum Management and Curatorship

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ER -

Tourists' expectations and perceptions of the Robben Island Museum - A world heritage site

Abstract

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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