Total quality management in Australian contracting organisations: Pre-conditions for successful implementation

Peter E.D. Love; David J. Edwards; Amrik Sohal

doi:10.1108/09699980410535796

Total quality management in Australian contracting organisations: Pre-conditions for successful implementation

Peter E.D. Love, David J. Edwards, Amrik Sohal

Research output: Contribution to journal › Article › peer-review

16 Citations (Scopus)

Abstract

Total quality management (TQM) is widely recognised as an enabler for performance improvement in the construction industry. This paper presents empirical findings from eight contracting organisations that have adopted TQM practices in response to competitive and environmental pressures. Using the NIES "How To" model developed by the Australian Government's National Industry Extension Scheme, the paper describes pragmatic considerations. Case study findings reveal that when implementing TQM, contractors must align their organisational culture with the objectives of their TQM program.

Original language	English
Pages (from-to)	189-198
Number of pages	10
Journal	Engineering, Construction and Architectural Management
Volume	11
Issue number	3
DOIs	https://doi.org/10.1108/09699980410535796
Publication status	Published - 2004
Externally published	Yes

Keywords

Australia
Change management
Construction industry
Organizational culture
Total quality management

ASJC Scopus subject areas

Civil and Structural Engineering
Architecture
Building and Construction
General Business,Management and Accounting

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10.1108/09699980410535796

Cite this

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Total quality management in Australian contracting organisations: Pre-conditions for successful implementation

Abstract

Keywords

ASJC Scopus subject areas

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