@inproceedings{bc625e30b89e40dc9ef468220e365d02,
title = "Total Quality Management Fundamentals and Evolving Outcomes in Higher Education Institutions",
abstract = "Findings from the literature has identified various barriers preventing most higher education institutions from implementing TQM in their respective institutions, this could be attributed to the fact that most TQM associated concepts may not have a substantial continuous impact on the majority of concepts and customs of educational quality. However, this study seeks to identify and discuss various fundamentals of TQM in HEIs, identify various accomplishments of TQM in HEIs. The study contributes to the body of knowledge by analyzing the key TQM fundamentals adopted by various researchers. It was also seen that the most treasured and adopted TQM fundamentals in the HEIs are the ones that concerns the human aspect of the institutions, in other words, the major stakeholders; students, both academic and non-academic staff members and the top management.",
keywords = "Higher education, Quality, Quality assessment, Quality improvement",
author = "Ifetayo Oluwafemi and Timothy Laseinde",
note = "Publisher Copyright: {\textcopyright} Springer Nature Switzerland AG 2020.; 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019 ; Conference date: 16-09-2019 Through 18-09-2019",
year = "2020",
doi = "10.1007/978-3-030-27928-8_162",
language = "English",
isbn = "9783030279271",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer Verlag",
pages = "1095--1100",
editor = "Tareq Ahram and Waldemar Karwowski and Stefan Pickl and Redha Taiar",
booktitle = "Human Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design",
address = "Germany",
}
