@inproceedings{c729c05592ab4177bf913ffdb4ec952a,
title = "Total Quality Management adoption by process engineering design firms in South Africa",
abstract = "The study investigates the effects of Total Quality Management (TQM) implementation on process engineering design firms. Secondly, the study investigates the extent of TQM adoption by South African process engineering design firms. Lastly, the study investigates the perceived importance of TQM principles. The study reveals that 70% of the firms which participated in the survey have formally adopted TQM while 30% have not. Although the firms which have not formally adopted TQM are implementing TQM principles, they have not been able to implement the principles as well as the firms which have formally adopted TQM. It also reveals that TQM implementation improves employee satisfaction, customer satisfaction, and financial performance while providing a vision that channels the entire organisation towards improvements in product quality and customer-related performances.",
keywords = "Improvements, Performance, Product quality, Total Quality Management (TQM)",
author = "L. Njenge and Andre Vermeulen and Jhc Pretorius",
note = "Publisher Copyright: Copyright {\textcopyright} 2015 by University of Johannesburg.; 24th International Association for Management of Technology Conference: Technology, Innovation and Management for Sustainable Growth, IAMOT 2015 ; Conference date: 08-06-2015 Through 11-06-2015",
year = "2015",
language = "English",
series = "IAMOT 2015 - 24th International Association for Management of Technology Conference: Technology, Innovation and Management for Sustainable Growth, Proceedings",
publisher = "Graduate School of Technology Management, University of Pretoria",
pages = "217--225",
editor = "Thopil, {George Alex} and Leon Pretorius",
booktitle = "IAMOT 2015 - 24th International Association for Management of Technology Conference",
}
