The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry

Manamela Lebogang Makgabo; Nita Sukdeo; Alice Kabamba Lumbwe; Sambil Charles Mukwakungu

doi:10.1007/978-981-97-6492-1_8

The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry

Manamela Lebogang Makgabo
, Nita Sukdeo
, Alice Kabamba Lumbwe
, Sambil Charles Mukwakungu

Quality and Operations Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

Managing quality throughout the Fourth Industrial Revolution is done through Industry 4.0. Organizations today use it to contend with and succeed in the market. This study aims to analyze the impact of Industry 4.0 technologies in the Fast-Moving Consumer Goods (FMCG) industry to improve quality. An empirical literature review was conducted to investigate the contribution of Industry 4.0 to improving quality in the FMCG Industry. Interviews, focus group sessions, and alpha testing were also conducted with some Company X employees to better understand how Industry 4.0 impacts FMCG and quality. The findings of the review analysis indicate that Industry 4.0 does improve quality in the FMCG sector. The primary contributors are operational and financial performance, customer focus, education and training, and production processes. The study results can inspire organizations, particularly the FMCG industry, to embrace Industry 4.0, enabling them to achieve strategic objectives and improve their competitive advantage.

Original language	English
Title of host publication	Proceedings of the 11th International Conference on Industrial Engineering and Applications - ICIEA 2024
Editors	Loon Ching Tang
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	93-104
Number of pages	12
ISBN (Print)	9789819764914
DOIs	https://doi.org/10.1007/978-981-97-6492-1_8
Publication status	Published - 2025
Event	11th International Conference on Industrial Engineering and Applications, ICIEA 2024 - Hiroshima, Japan Duration: 17 Apr 2024 → 19 Apr 2024

Publication series

Name	Lecture Notes in Mechanical Engineering
ISSN (Print)	2195-4356
ISSN (Electronic)	2195-4364

Conference

Conference	11th International Conference on Industrial Engineering and Applications, ICIEA 2024
Country/Territory	Japan
City	Hiroshima
Period	17/04/24 → 19/04/24

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

FMCG
Industry 4.0
Quality
Quality 4.0

ASJC Scopus subject areas

Automotive Engineering
Aerospace Engineering
Mechanical Engineering
Fluid Flow and Transfer Processes

Access to Document

10.1007/978-981-97-6492-1_8

Cite this

Makgabo, M. L., Sukdeo, N., Lumbwe, A. K., & Mukwakungu, S. C. (2025). The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry. In L. C. Tang (Ed.), Proceedings of the 11th International Conference on Industrial Engineering and Applications - ICIEA 2024 (pp. 93-104). (Lecture Notes in Mechanical Engineering). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-981-97-6492-1_8

Makgabo, Manamela Lebogang ; Sukdeo, Nita ; Lumbwe, Alice Kabamba et al. / The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry. Proceedings of the 11th International Conference on Industrial Engineering and Applications - ICIEA 2024. editor / Loon Ching Tang. Springer Science and Business Media Deutschland GmbH, 2025. pp. 93-104 (Lecture Notes in Mechanical Engineering).

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abstract = "Managing quality throughout the Fourth Industrial Revolution is done through Industry 4.0. Organizations today use it to contend with and succeed in the market. This study aims to analyze the impact of Industry 4.0 technologies in the Fast-Moving Consumer Goods (FMCG) industry to improve quality. An empirical literature review was conducted to investigate the contribution of Industry 4.0 to improving quality in the FMCG Industry. Interviews, focus group sessions, and alpha testing were also conducted with some Company X employees to better understand how Industry 4.0 impacts FMCG and quality. The findings of the review analysis indicate that Industry 4.0 does improve quality in the FMCG sector. The primary contributors are operational and financial performance, customer focus, education and training, and production processes. The study results can inspire organizations, particularly the FMCG industry, to embrace Industry 4.0, enabling them to achieve strategic objectives and improve their competitive advantage.",

keywords = "FMCG, Industry 4.0, Quality, Quality 4.0",

author = "Makgabo, \{Manamela Lebogang\} and Nita Sukdeo and Lumbwe, \{Alice Kabamba\} and Mukwakungu, \{Sambil Charles\}",

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Makgabo, ML, Sukdeo, N, Lumbwe, AK & Mukwakungu, SC 2025, The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry. in LC Tang (ed.), Proceedings of the 11th International Conference on Industrial Engineering and Applications - ICIEA 2024. Lecture Notes in Mechanical Engineering, Springer Science and Business Media Deutschland GmbH, pp. 93-104, 11th International Conference on Industrial Engineering and Applications, ICIEA 2024, Hiroshima, Japan, 17/04/24. https://doi.org/10.1007/978-981-97-6492-1_8

The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry. / Makgabo, Manamela Lebogang; Sukdeo, Nita; Lumbwe, Alice Kabamba et al.
Proceedings of the 11th International Conference on Industrial Engineering and Applications - ICIEA 2024. ed. / Loon Ching Tang. Springer Science and Business Media Deutschland GmbH, 2025. p. 93-104 (Lecture Notes in Mechanical Engineering).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry

AU - Makgabo, Manamela Lebogang

AU - Sukdeo, Nita

AU - Lumbwe, Alice Kabamba

AU - Mukwakungu, Sambil Charles

PY - 2025

Y1 - 2025

N2 - Managing quality throughout the Fourth Industrial Revolution is done through Industry 4.0. Organizations today use it to contend with and succeed in the market. This study aims to analyze the impact of Industry 4.0 technologies in the Fast-Moving Consumer Goods (FMCG) industry to improve quality. An empirical literature review was conducted to investigate the contribution of Industry 4.0 to improving quality in the FMCG Industry. Interviews, focus group sessions, and alpha testing were also conducted with some Company X employees to better understand how Industry 4.0 impacts FMCG and quality. The findings of the review analysis indicate that Industry 4.0 does improve quality in the FMCG sector. The primary contributors are operational and financial performance, customer focus, education and training, and production processes. The study results can inspire organizations, particularly the FMCG industry, to embrace Industry 4.0, enabling them to achieve strategic objectives and improve their competitive advantage.

AB - Managing quality throughout the Fourth Industrial Revolution is done through Industry 4.0. Organizations today use it to contend with and succeed in the market. This study aims to analyze the impact of Industry 4.0 technologies in the Fast-Moving Consumer Goods (FMCG) industry to improve quality. An empirical literature review was conducted to investigate the contribution of Industry 4.0 to improving quality in the FMCG Industry. Interviews, focus group sessions, and alpha testing were also conducted with some Company X employees to better understand how Industry 4.0 impacts FMCG and quality. The findings of the review analysis indicate that Industry 4.0 does improve quality in the FMCG sector. The primary contributors are operational and financial performance, customer focus, education and training, and production processes. The study results can inspire organizations, particularly the FMCG industry, to embrace Industry 4.0, enabling them to achieve strategic objectives and improve their competitive advantage.

KW - FMCG

KW - Industry 4.0

KW - Quality

KW - Quality 4.0

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M3 - Conference contribution

AN - SCOPUS:85211376842

SN - 9789819764914

T3 - Lecture Notes in Mechanical Engineering

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BT - Proceedings of the 11th International Conference on Industrial Engineering and Applications - ICIEA 2024

A2 - Tang, Loon Ching

PB - Springer Science and Business Media Deutschland GmbH

T2 - 11th International Conference on Industrial Engineering and Applications, ICIEA 2024

Y2 - 17 April 2024 through 19 April 2024

ER -

Makgabo ML, Sukdeo N, Lumbwe AK, Mukwakungu SC. The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry. In Tang LC, editor, Proceedings of the 11th International Conference on Industrial Engineering and Applications - ICIEA 2024. Springer Science and Business Media Deutschland GmbH. 2025. p. 93-104. (Lecture Notes in Mechanical Engineering). doi: 10.1007/978-981-97-6492-1_8

The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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