TY - GEN
T1 - The Role of Industry 4.0 in Enhancing Quality in the Fast-Moving Consumer Goods (FMCG) Industry
AU - Makgabo, Manamela Lebogang
AU - Sukdeo, Nita
AU - Lumbwe, Alice Kabamba
AU - Mukwakungu, Sambil Charles
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.
PY - 2025
Y1 - 2025
N2 - Managing quality throughout the Fourth Industrial Revolution is done through Industry 4.0. Organizations today use it to contend with and succeed in the market. This study aims to analyze the impact of Industry 4.0 technologies in the Fast-Moving Consumer Goods (FMCG) industry to improve quality. An empirical literature review was conducted to investigate the contribution of Industry 4.0 to improving quality in the FMCG Industry. Interviews, focus group sessions, and alpha testing were also conducted with some Company X employees to better understand how Industry 4.0 impacts FMCG and quality. The findings of the review analysis indicate that Industry 4.0 does improve quality in the FMCG sector. The primary contributors are operational and financial performance, customer focus, education and training, and production processes. The study results can inspire organizations, particularly the FMCG industry, to embrace Industry 4.0, enabling them to achieve strategic objectives and improve their competitive advantage.
AB - Managing quality throughout the Fourth Industrial Revolution is done through Industry 4.0. Organizations today use it to contend with and succeed in the market. This study aims to analyze the impact of Industry 4.0 technologies in the Fast-Moving Consumer Goods (FMCG) industry to improve quality. An empirical literature review was conducted to investigate the contribution of Industry 4.0 to improving quality in the FMCG Industry. Interviews, focus group sessions, and alpha testing were also conducted with some Company X employees to better understand how Industry 4.0 impacts FMCG and quality. The findings of the review analysis indicate that Industry 4.0 does improve quality in the FMCG sector. The primary contributors are operational and financial performance, customer focus, education and training, and production processes. The study results can inspire organizations, particularly the FMCG industry, to embrace Industry 4.0, enabling them to achieve strategic objectives and improve their competitive advantage.
KW - FMCG
KW - Industry 4.0
KW - Quality
KW - Quality 4.0
UR - http://www.scopus.com/inward/record.url?scp=85211376842&partnerID=8YFLogxK
U2 - 10.1007/978-981-97-6492-1_8
DO - 10.1007/978-981-97-6492-1_8
M3 - Conference contribution
AN - SCOPUS:85211376842
SN - 9789819764914
T3 - Lecture Notes in Mechanical Engineering
SP - 93
EP - 104
BT - Proceedings of the 11th International Conference on Industrial Engineering and Applications - ICIEA 2024
A2 - Tang, Loon Ching
PB - Springer Science and Business Media Deutschland GmbH
T2 - 11th International Conference on Industrial Engineering and Applications, ICIEA 2024
Y2 - 17 April 2024 through 19 April 2024
ER -
