@inproceedings{a1800b12802342178723cb9086b11b7c,
title = "The Role of Change Readiness in Determining Existing Relationship Between TQM Practices and Employee Performance",
abstract = "The significance of Total Quality Management (TQM) in fast changing industries such as the Information Technology (IT) sector cannot be overemphasized. The study was designed to determine the existing relationship between employee performance and Total Quality Management practices within a technological driven sector. Coupled with this, employee willingness to change and Individual Change Readiness (ICR) were explored while considering employee performance. Quantitative study of Software firms in Nigeria was carried out using descriptive statistical method, and the results were subjected to correlation analysis and structural equation modeling, for the data analysis. From the results, it is seen that TQM practices, as well as ICR, serve as a considerable benchmark for measuring employee performance. The findings observed favors the facilitative function of ICR. These observations are critical so long the degree of employee{\textquoteright}s readiness to change contributes immensely to organizational transformation. This study contributes to the body of knowledge by revealing the significance of ICR from a TQM perspective as it influences employee performance.",
keywords = "Job satisfaction, Productivity, Quality management, Satisfaction, Work environment",
author = "Timothy Laseinde and Ifetayo Oluwafemi and Pretorius, {Jan Harm} and {Ajayi Makinde}, O. and Jesusetemi Oluwafemi",
note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; AHFE International Conference on Human Factors in Artificial Intelligence and Social Computing, the AHFE International Conference on Human Factors, Software, Service and Systems Engineering, and the AHFE International Conference of Human Factors in Energy, 2019 ; Conference date: 24-07-2019 Through 28-07-2019",
year = "2020",
doi = "10.1007/978-3-030-20454-9_51",
language = "English",
isbn = "9783030204532",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer Verlag",
pages = "508--522",
editor = "Tareq Ahram",
booktitle = "Advances in Artificial Intelligence, Software and Systems Engineering - Proceedings of the AHFE International Conference on Human Factors in Artificial Intelligence and Social Computing, the AHFE International Conference on Human Factors, Software, Service and Systems Engineering, and the AHFE International Conference of Human Factors in Energy, 2019",
address = "Germany",
}
