The perceptions of contractor's and landlord's representatives in the refurbishment of tower blocks

Purpose: The first paper, entitled "The perception of tenants in the refurbishment of tower blocks" (Facilities, Vol. 31, No. 3/4), argued that refurbishment was the best option that a local authority could undertake to improve tower blocks. The study also found that refurbishment maintained local communities by keeping families together and sustained the environment. This paper aims to present and examine similar views from the contractor's and landlord's representatives on several aspects affecting the refurbishment process Design/methodology/approach: A literature review is used to identify the perceived problems and benefits of refurbishment. A qualitative approach comprising semi structured interviews and questionnaires was used to collect data from three contractors or service providers of the refurbishment process and two landlords' representatives, namely the clerk of works drawn from the housing association. The sample data are analysed using frequency analysis and content analysis. Findings: Refurbishment as opposed to demolition was identified as a viable option for achieving sustainability. There were some divergent views among the respondents concerning the achievements to be gained from refurbishments. The project managers identified "client satisfaction", and "within budget and time". The senior site manager chose "a better way of life" and "improved security". The quantity surveyor opted for "profit-oriented", finally, "provision of decent homes at affordable prices" was identified by the senior clerk of works. The knowledge of the council funding mechanisms for refurbishment works among the respondents ranged from adequate to ideal. The contractor's representatives exhibited limited knowledge. Practical implications: The findings of the study provide practical value for contractor's and landlord's (housing association) representatives within the construction industry confronted with the decision of whether to undertake some refurbishment works. Some lessons learned could also improve the housing stock or asset management strategies for the landlord's representatives. Originality/value: The paper is original in the sense that it identifies how the contractor's and landlord's (housing association) representatives as drawn from different professional background rate the reasons, benefits, and practicalities of undertaking refurbishment works of tower blocks or high rise buildings. The study also provides some insights on the contractor's and landlord's (housing association) representative's knowledge and awareness of sustainable development, and councils' funding mechanisms for undertaking refurbishment works.