The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia

Debas Senshaw; Hossana Twinomurinzi

doi:10.1007/978-3-030-64861-9_50

The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia

Debas Senshaw
, Hossana Twinomurinzi

Centre for Applied Data Science

Sudan University of Science and Technology
Bahar Dar University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

This research explored the moderating effect of public service experience on the adoption of digital government innovations in Ethiopia. The results from the structural equation modeling (SEM) reveal that public service experience positively moderates the relationship between effort expectancy and behavioral intention to adopt digital government innovations. Unlike previous studies which found that experience positively moderates the relationship between effort expectancy and behavioral intention of less experienced ICT users, this study finds that the longer the time spent in the public service, the higher the perception of government employees regarding the ease of use (effort expectancy) of the digital innovation. The findings might be attributable to the lack of training for government staff. The paper makes recommendations for IS research, government policy and practice in similar low-income countries.

Original language	English
Title of host publication	Re-imagining Diffusion and Adoption of Information Technology and Systems
Subtitle of host publication	A Continuing Conversation - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Proceedings
Editors	Sujeet K. Sharma, Yogesh K. Dwivedi, Bhimaraya Metri, Nripendra P. Rana
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	569-580
Number of pages	12
ISBN (Print)	9783030648602
DOIs	https://doi.org/10.1007/978-3-030-64861-9_50
Publication status	Published - 2020
Event	IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020 - Tiruchirappalli, India Duration: 18 Dec 2020 → 19 Dec 2020

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	618
ISSN (Print)	1868-4238
ISSN (Electronic)	1868-422X

Conference

Conference	IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020
Country/Territory	India
City	Tiruchirappalli
Period	18/12/20 → 19/12/20

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Digital government
Digital innovation
UTAUT
WoredaNet

ASJC Scopus subject areas

Information Systems
Computer Networks and Communications
Information Systems and Management

Access to Document

10.1007/978-3-030-64861-9_50

Cite this

Senshaw, D., & Twinomurinzi, H. (2020). The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia. In S. K. Sharma, Y. K. Dwivedi, B. Metri, & N. P. Rana (Eds.), Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Proceedings (pp. 569-580). (IFIP Advances in Information and Communication Technology; Vol. 618). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-64861-9_50

Senshaw, Debas ; Twinomurinzi, Hossana. / The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia. Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Proceedings. editor / Sujeet K. Sharma ; Yogesh K. Dwivedi ; Bhimaraya Metri ; Nripendra P. Rana. Springer Science and Business Media Deutschland GmbH, 2020. pp. 569-580 (IFIP Advances in Information and Communication Technology).

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title = "The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia",

abstract = "This research explored the moderating effect of public service experience on the adoption of digital government innovations in Ethiopia. The results from the structural equation modeling (SEM) reveal that public service experience positively moderates the relationship between effort expectancy and behavioral intention to adopt digital government innovations. Unlike previous studies which found that experience positively moderates the relationship between effort expectancy and behavioral intention of less experienced ICT users, this study finds that the longer the time spent in the public service, the higher the perception of government employees regarding the ease of use (effort expectancy) of the digital innovation. The findings might be attributable to the lack of training for government staff. The paper makes recommendations for IS research, government policy and practice in similar low-income countries.",

keywords = "Digital government, Digital innovation, UTAUT, WoredaNet",

author = "Debas Senshaw and Hossana Twinomurinzi",

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doi = "10.1007/978-3-030-64861-9\_50",

language = "English",

isbn = "9783030648602",

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Senshaw, D & Twinomurinzi, H 2020, The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia. in SK Sharma, YK Dwivedi, B Metri & NP Rana (eds), Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Proceedings. IFIP Advances in Information and Communication Technology, vol. 618, Springer Science and Business Media Deutschland GmbH, pp. 569-580, IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Tiruchirappalli, India, 18/12/20. https://doi.org/10.1007/978-3-030-64861-9_50

The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia. / Senshaw, Debas; Twinomurinzi, Hossana.
Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Proceedings. ed. / Sujeet K. Sharma; Yogesh K. Dwivedi; Bhimaraya Metri; Nripendra P. Rana. Springer Science and Business Media Deutschland GmbH, 2020. p. 569-580 (IFIP Advances in Information and Communication Technology; Vol. 618).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia

AU - Senshaw, Debas

AU - Twinomurinzi, Hossana

PY - 2020

Y1 - 2020

N2 - This research explored the moderating effect of public service experience on the adoption of digital government innovations in Ethiopia. The results from the structural equation modeling (SEM) reveal that public service experience positively moderates the relationship between effort expectancy and behavioral intention to adopt digital government innovations. Unlike previous studies which found that experience positively moderates the relationship between effort expectancy and behavioral intention of less experienced ICT users, this study finds that the longer the time spent in the public service, the higher the perception of government employees regarding the ease of use (effort expectancy) of the digital innovation. The findings might be attributable to the lack of training for government staff. The paper makes recommendations for IS research, government policy and practice in similar low-income countries.

AB - This research explored the moderating effect of public service experience on the adoption of digital government innovations in Ethiopia. The results from the structural equation modeling (SEM) reveal that public service experience positively moderates the relationship between effort expectancy and behavioral intention to adopt digital government innovations. Unlike previous studies which found that experience positively moderates the relationship between effort expectancy and behavioral intention of less experienced ICT users, this study finds that the longer the time spent in the public service, the higher the perception of government employees regarding the ease of use (effort expectancy) of the digital innovation. The findings might be attributable to the lack of training for government staff. The paper makes recommendations for IS research, government policy and practice in similar low-income countries.

KW - Digital government

KW - Digital innovation

KW - UTAUT

KW - WoredaNet

UR - https://www.scopus.com/pages/publications/85098251742

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DO - 10.1007/978-3-030-64861-9_50

M3 - Conference contribution

AN - SCOPUS:85098251742

SN - 9783030648602

T3 - IFIP Advances in Information and Communication Technology

SP - 569

EP - 580

BT - Re-imagining Diffusion and Adoption of Information Technology and Systems

A2 - Sharma, Sujeet K.

A2 - Dwivedi, Yogesh K.

A2 - Metri, Bhimaraya

A2 - Rana, Nripendra P.

PB - Springer Science and Business Media Deutschland GmbH

T2 - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020

Y2 - 18 December 2020 through 19 December 2020

ER -

Senshaw D, Twinomurinzi H. The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia. In Sharma SK, Dwivedi YK, Metri B, Rana NP, editors, Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation - IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Proceedings. Springer Science and Business Media Deutschland GmbH. 2020. p. 569-580. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-030-64861-9_50

The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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