The importance of quality management system and leadership in the South African restaurant, fast food and catering sector-case of the Gauteng region

S. C. Mukwakungu, A. K. Lumbwe, D. Niati, C. Mbohwa

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)

Abstract

South Africa, being a developing country, experiences the impact of global competition which has pushed many organizations to develop plans to respond to a continuous competitive global market. The restaurant, fast food, and catering sector is broad within the service industry involving independent restaurants, quick service restaurants and fast food outlets, outsourced catering companies, just to name a few. This study's objective is to establish the importance of focusing on the fundamentals of quality management practices and the usefulness of leadership practices in the management process of the above-mentioned sector. This study included a quantitative research method under which an empirical investigation was executed following the literature review. The study consisted of the analysis of data collected from questionnaires administered to 65 restaurants in Gauteng, South Africa. After results analysis and interpretation, it is concluded that the functions of management were not well integrated, mainly the leadership functions. Hence, a need to improve specific aspects of the foundations of management approaches in the restaurant, fast food and catering sector is required.

Original languageEnglish
Title of host publication4th North American IEOM Conference. IEOM 2019
PublisherIEOM Society
Pages395-406
Number of pages12
ISBN (Print)9781532359507
Publication statusPublished - 2019
Event4th North American IEOM Conference. IEOM 2019 - Toronto, Canada
Duration: 23 Oct 201925 Oct 2019

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management
ISSN (Electronic)2169-8767

Conference

Conference4th North American IEOM Conference. IEOM 2019
Country/TerritoryCanada
CityToronto
Period23/10/1925/10/19

Keywords

  • Leadership
  • Management
  • Quality management system
  • Restaurant

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

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