THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN

Karabo Phasha; Sihle Mankazana; Sambil Mukwakungu; Nita Sukdeo

doi:10.52202/060557-0090

THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN

Karabo Phasha
, Sihle Mankazana
, Sambil Mukwakungu
, Nita Sukdeo

Quality and Operations Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The study measured the impact of quality management on supply chain and understood the principles of industry 4.0 in daily supply chain of organizations. Qualitative data collection was utilised for this study, and it granted a doorway into understanding the industry view on quality management applications within the supply chain, the general attitude towards quality management and revelation of the potential problems of implementing quality practices within a supply chain. Data was obtained from primary sources through interviewing employees, and convenience sampling was used. Findings of the study revealed that quality in the supply chain plays an eminent role, as the supply chain is the critical point of adding value in the product or service being offered. The study was conducted in a large scale of manufacturing firms that have long supply chains located in South Africa. The recommendations of this research include improvement of management commitment, continuous improvement, development of win/win relationships, customer engagement, thus promote and improve client-supplier relationships within the supply chain. These recommendations can be applied as solution to surge the impact of quality management on the supply chain.

Original language	English
Title of host publication	Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future
Publisher	University of Pretoria
Pages	1174-1180
Number of pages	7
ISBN (Electronic)	9781775922131
DOIs	https://doi.org/10.52202/060557-0090
Publication status	Published - 2021
Event	30th International Conference of the International Association for Management of Technology: MOT for the World of the Future, IAMOT 2021 - Cairo, Virtual, Egypt Duration: 19 Sept 2021 → 23 Sept 2021

Publication series

Name	Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future

Conference

Conference	30th International Conference of the International Association for Management of Technology: MOT for the World of the Future, IAMOT 2021
Country/Territory	Egypt
City	Cairo, Virtual
Period	19/09/21 → 23/09/21

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Customer-supplier relationship management
Quality cost
Quality management
Supply chain

ASJC Scopus subject areas

Management of Technology and Innovation

Access to Document

10.52202/060557-0090

Cite this

Phasha, K., Mankazana, S., Mukwakungu, S., & Sukdeo, N. (2021). THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN. In Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future (pp. 1174-1180). (Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future). University of Pretoria. https://doi.org/10.52202/060557-0090

Phasha, Karabo ; Mankazana, Sihle ; Mukwakungu, Sambil et al. / THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN. Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future. University of Pretoria, 2021. pp. 1174-1180 (Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future).

@inproceedings{dd7154e1f2774a9a9d2af168b8f1455b,

title = "THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN",

abstract = "The study measured the impact of quality management on supply chain and understood the principles of industry 4.0 in daily supply chain of organizations. Qualitative data collection was utilised for this study, and it granted a doorway into understanding the industry view on quality management applications within the supply chain, the general attitude towards quality management and revelation of the potential problems of implementing quality practices within a supply chain. Data was obtained from primary sources through interviewing employees, and convenience sampling was used. Findings of the study revealed that quality in the supply chain plays an eminent role, as the supply chain is the critical point of adding value in the product or service being offered. The study was conducted in a large scale of manufacturing firms that have long supply chains located in South Africa. The recommendations of this research include improvement of management commitment, continuous improvement, development of win/win relationships, customer engagement, thus promote and improve client-supplier relationships within the supply chain. These recommendations can be applied as solution to surge the impact of quality management on the supply chain.",

keywords = "Customer-supplier relationship management, Quality cost, Quality management, Supply chain",

author = "Karabo Phasha and Sihle Mankazana and Sambil Mukwakungu and Nita Sukdeo",

note = "Publisher Copyright: Copyright {\textcopyright} 2021 by Naud{\'e} Scribante. Permission granted to IAMOT to publish and use.; 30th International Conference of the International Association for Management of Technology: MOT for the World of the Future, IAMOT 2021 ; Conference date: 19-09-2021 Through 23-09-2021",

year = "2021",

doi = "10.52202/060557-0090",

language = "English",

series = "Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future",

publisher = "University of Pretoria",

pages = "1174--1180",

booktitle = "Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future",

address = "South Africa",

}

Phasha, K, Mankazana, S, Mukwakungu, S & Sukdeo, N 2021, THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN. in Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future. Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future, University of Pretoria, pp. 1174-1180, 30th International Conference of the International Association for Management of Technology: MOT for the World of the Future, IAMOT 2021, Cairo, Virtual, Egypt, 19/09/21. https://doi.org/10.52202/060557-0090

THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN. / Phasha, Karabo; Mankazana, Sihle; Mukwakungu, Sambil et al.
Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future. University of Pretoria, 2021. p. 1174-1180 (Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN

AU - Phasha, Karabo

AU - Mankazana, Sihle

AU - Mukwakungu, Sambil

AU - Sukdeo, Nita

PY - 2021

Y1 - 2021

N2 - The study measured the impact of quality management on supply chain and understood the principles of industry 4.0 in daily supply chain of organizations. Qualitative data collection was utilised for this study, and it granted a doorway into understanding the industry view on quality management applications within the supply chain, the general attitude towards quality management and revelation of the potential problems of implementing quality practices within a supply chain. Data was obtained from primary sources through interviewing employees, and convenience sampling was used. Findings of the study revealed that quality in the supply chain plays an eminent role, as the supply chain is the critical point of adding value in the product or service being offered. The study was conducted in a large scale of manufacturing firms that have long supply chains located in South Africa. The recommendations of this research include improvement of management commitment, continuous improvement, development of win/win relationships, customer engagement, thus promote and improve client-supplier relationships within the supply chain. These recommendations can be applied as solution to surge the impact of quality management on the supply chain.

AB - The study measured the impact of quality management on supply chain and understood the principles of industry 4.0 in daily supply chain of organizations. Qualitative data collection was utilised for this study, and it granted a doorway into understanding the industry view on quality management applications within the supply chain, the general attitude towards quality management and revelation of the potential problems of implementing quality practices within a supply chain. Data was obtained from primary sources through interviewing employees, and convenience sampling was used. Findings of the study revealed that quality in the supply chain plays an eminent role, as the supply chain is the critical point of adding value in the product or service being offered. The study was conducted in a large scale of manufacturing firms that have long supply chains located in South Africa. The recommendations of this research include improvement of management commitment, continuous improvement, development of win/win relationships, customer engagement, thus promote and improve client-supplier relationships within the supply chain. These recommendations can be applied as solution to surge the impact of quality management on the supply chain.

KW - Customer-supplier relationship management

KW - Quality cost

KW - Quality management

KW - Supply chain

UR - https://www.scopus.com/pages/publications/85124003920

U2 - 10.52202/060557-0090

DO - 10.52202/060557-0090

M3 - Conference contribution

AN - SCOPUS:85124003920

T3 - Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future

SP - 1174

EP - 1180

BT - Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future

PB - University of Pretoria

T2 - 30th International Conference of the International Association for Management of Technology: MOT for the World of the Future, IAMOT 2021

Y2 - 19 September 2021 through 23 September 2021

ER -

Phasha K, Mankazana S, Mukwakungu S , Sukdeo N. THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN. In Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future. University of Pretoria. 2021. p. 1174-1180. (Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future). doi: 10.52202/060557-0090

THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this