TY - GEN
T1 - THE IMPACT OF QUALITY MANAGEMENT ON SUPPLY CHAIN
AU - Phasha, Karabo
AU - Mankazana, Sihle
AU - Mukwakungu, Sambil
AU - Sukdeo, Nita
N1 - Publisher Copyright:
Copyright © 2021 by Naudé Scribante. Permission granted to IAMOT to publish and use.
PY - 2021
Y1 - 2021
N2 - The study measured the impact of quality management on supply chain and understood the principles of industry 4.0 in daily supply chain of organizations. Qualitative data collection was utilised for this study, and it granted a doorway into understanding the industry view on quality management applications within the supply chain, the general attitude towards quality management and revelation of the potential problems of implementing quality practices within a supply chain. Data was obtained from primary sources through interviewing employees, and convenience sampling was used. Findings of the study revealed that quality in the supply chain plays an eminent role, as the supply chain is the critical point of adding value in the product or service being offered. The study was conducted in a large scale of manufacturing firms that have long supply chains located in South Africa. The recommendations of this research include improvement of management commitment, continuous improvement, development of win/win relationships, customer engagement, thus promote and improve client-supplier relationships within the supply chain. These recommendations can be applied as solution to surge the impact of quality management on the supply chain.
AB - The study measured the impact of quality management on supply chain and understood the principles of industry 4.0 in daily supply chain of organizations. Qualitative data collection was utilised for this study, and it granted a doorway into understanding the industry view on quality management applications within the supply chain, the general attitude towards quality management and revelation of the potential problems of implementing quality practices within a supply chain. Data was obtained from primary sources through interviewing employees, and convenience sampling was used. Findings of the study revealed that quality in the supply chain plays an eminent role, as the supply chain is the critical point of adding value in the product or service being offered. The study was conducted in a large scale of manufacturing firms that have long supply chains located in South Africa. The recommendations of this research include improvement of management commitment, continuous improvement, development of win/win relationships, customer engagement, thus promote and improve client-supplier relationships within the supply chain. These recommendations can be applied as solution to surge the impact of quality management on the supply chain.
KW - Customer-supplier relationship management
KW - Quality cost
KW - Quality management
KW - Supply chain
UR - http://www.scopus.com/inward/record.url?scp=85124003920&partnerID=8YFLogxK
U2 - 10.52202/060557-0090
DO - 10.52202/060557-0090
M3 - Conference contribution
AN - SCOPUS:85124003920
T3 - Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future
SP - 1174
EP - 1180
BT - Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future
PB - University of Pretoria
T2 - 30th International Conference of the International Association for Management of Technology: MOT for the World of the Future, IAMOT 2021
Y2 - 19 September 2021 through 23 September 2021
ER -
