@inproceedings{55030e87590f4fc5ab106d6457d27671,
title = "The impact of lean in medical laboratory industry: Empirical studies in Namibia",
abstract = "Lean has been known to be very influential to improving performance in the manufacturing industry. However, studies on the impact of lean on the medical laboratory industry are limited, particularly in a developing economy. The purpose of this research was to evaluate the impact of the adoption of lean tools in the medical laboratory services in Namibia. First, a suitable set of performance criteria are identified for evaluating the impact of lean in a medical laboratory industry setting. Second, the impact of lean adoption is evaluated. Third, managerial implications are derived from the findings. The study evaluated the impact of lean adoption based on a set of identified measures, quality improvement, operational performance, turnaround time, customer satisfaction, market share, employee motivation, cost reduction, and reduced waste. Quality improvement was found to be the most realized impact of lean implementation in more than 85 % of the laboratories. Finally, this research study presents strategies that can be considered for effective lean transformation in the medical laboratory industry.",
keywords = "Lean, Lean healthcare, Lean tools, Medical laboratory industry, Namibia",
author = "Michael Mutingi and Isack, {Hilma D.} and Harmony Musiyarira and Charles Mbohwa",
note = "Publisher Copyright: {\textcopyright} Copyright International Association of Engineers.; 2017 World Congress on Engineering and Computer Science, WCECS 2017 ; Conference date: 25-10-2017 Through 27-10-2017",
year = "2017",
language = "English",
isbn = "9789881404848",
series = "Lecture Notes in Engineering and Computer Science",
publisher = "Newswood Limited",
pages = "965--969",
editor = "Ao, {S. I.} and Grundfest, {W. S.} and Craig Douglas",
booktitle = "Proceedings of the World Congress on Engineering and Computer Science 2017, WCECS 2017",
}
