TY - GEN
T1 - The impact and effectiveness of participating in external quality assurance programmes in quality management and improvement at a local institute medical laboratory, South Africa
AU - Mukwakungu, S. C.
AU - Mbohwa, C.
N1 - Publisher Copyright:
© 2017 IEEE.
PY - 2017/7/2
Y1 - 2017/7/2
N2 - This study was conducted in a Medical Laboratory in Johannesburg, South Africa, to evaluate the effectiveness and impact of participating in External Quality Assurance (EQA) programs towards improving the correctness of lab results and continuous quality improvement. The study followed a quantitative approach whereby survey questionnaires were emailed and handed out to laboratory personnel. The participant's responses were summarized and analysed using frequency tables and histograms. The data analysis results indicated that the EQA programs play a vital role in quality management and improvement. Most participants indicated that they understood the role the EQA programs play and felt that it is necessary for a medical laboratory to participate in such programs, coupled with other quality assurance and quality control procedures such as IQC, daily QC procedures, corrective action and continuous education. This research showed that EQA plays a vital role in the correct interpretation and reporting of the lab results.
AB - This study was conducted in a Medical Laboratory in Johannesburg, South Africa, to evaluate the effectiveness and impact of participating in External Quality Assurance (EQA) programs towards improving the correctness of lab results and continuous quality improvement. The study followed a quantitative approach whereby survey questionnaires were emailed and handed out to laboratory personnel. The participant's responses were summarized and analysed using frequency tables and histograms. The data analysis results indicated that the EQA programs play a vital role in quality management and improvement. Most participants indicated that they understood the role the EQA programs play and felt that it is necessary for a medical laboratory to participate in such programs, coupled with other quality assurance and quality control procedures such as IQC, daily QC procedures, corrective action and continuous education. This research showed that EQA plays a vital role in the correct interpretation and reporting of the lab results.
KW - External Quality Assessment
KW - Quality
KW - Total Quality Management
UR - http://www.scopus.com/inward/record.url?scp=85045270257&partnerID=8YFLogxK
U2 - 10.1109/IEEM.2017.8290178
DO - 10.1109/IEEM.2017.8290178
M3 - Conference contribution
AN - SCOPUS:85045270257
T3 - IEEE International Conference on Industrial Engineering and Engineering Management
SP - 1680
EP - 1687
BT - 2017 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2017
PB - IEEE Computer Society
T2 - 2017 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2017
Y2 - 10 December 2017 through 13 December 2017
ER -