The Future of Library Reference Services: Exploring the Use of AI Voice Assistants by Users in Industry 5.0

Bolaji David Oladokun; Uche Iheanyi Peter; Rexwhite Tega Enakrire; Yusuf Ayodeji Ajani

doi:10.1080/1533290X.2025.2537136

The Future of Library Reference Services: Exploring the Use of AI Voice Assistants by Users in Industry 5.0

Bolaji David Oladokun, Uche Iheanyi Peter, Rexwhite Tega Enakrire, Yusuf Ayodeji Ajani

Information and Knowledge Management

Research output: Contribution to journal › Article › peer-review

Abstract

This study explores the integration of AI voice assistants in library reference services within the framework of Industry 5.0. A systematic review methodology was employed, guided by the PRISMA framework, to analyze 27 peer-reviewed studies from 2015 to 2025. Findings reveal growing acceptance of AI voice assistants, particularly among digital natives, for routine queries. However, complex, context-dependent questions remain challenging for AI systems. User perceptions are mixed, with appreciation for efficiency tempered by concerns about accuracy, data privacy, and ethical implications. Therefore, libraries must prioritize user education, ethical AI deployment, and collaborative frameworks to align with Industry 5.0 values.

Original language	English
Journal	Journal of Library and Information Services in Distance Learning
DOIs	https://doi.org/10.1080/1533290X.2025.2537136
Publication status	Accepted/In press - 2025

Keywords

AI voice assistants
Industry 5.0
human-centric technology
hybrid service models
library reference services

ASJC Scopus subject areas

Library and Information Sciences

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1080/1533290X.2025.2537136

Cite this

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title = "The Future of Library Reference Services: Exploring the Use of AI Voice Assistants by Users in Industry 5.0",

abstract = "This study explores the integration of AI voice assistants in library reference services within the framework of Industry 5.0. A systematic review methodology was employed, guided by the PRISMA framework, to analyze 27 peer-reviewed studies from 2015 to 2025. Findings reveal growing acceptance of AI voice assistants, particularly among digital natives, for routine queries. However, complex, context-dependent questions remain challenging for AI systems. User perceptions are mixed, with appreciation for efficiency tempered by concerns about accuracy, data privacy, and ethical implications. Therefore, libraries must prioritize user education, ethical AI deployment, and collaborative frameworks to align with Industry 5.0 values.",

keywords = "AI voice assistants, Industry 5.0, human-centric technology, hybrid service models, library reference services",

author = "Oladokun, \{Bolaji David\} and Peter, \{Uche Iheanyi\} and Enakrire, \{Rexwhite Tega\} and Ajani, \{Yusuf Ayodeji\}",

note = "Publisher Copyright: {\textcopyright} 2025 The Author(s). Published with license by Taylor \& Francis Group, LLC.",

year = "2025",

doi = "10.1080/1533290X.2025.2537136",

language = "English",

journal = "Journal of Library and Information Services in Distance Learning",

issn = "1533-290X",

publisher = "Routledge",

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T2 - Exploring the Use of AI Voice Assistants by Users in Industry 5.0

AU - Oladokun, Bolaji David

AU - Peter, Uche Iheanyi

AU - Enakrire, Rexwhite Tega

AU - Ajani, Yusuf Ayodeji

PY - 2025

Y1 - 2025

N2 - This study explores the integration of AI voice assistants in library reference services within the framework of Industry 5.0. A systematic review methodology was employed, guided by the PRISMA framework, to analyze 27 peer-reviewed studies from 2015 to 2025. Findings reveal growing acceptance of AI voice assistants, particularly among digital natives, for routine queries. However, complex, context-dependent questions remain challenging for AI systems. User perceptions are mixed, with appreciation for efficiency tempered by concerns about accuracy, data privacy, and ethical implications. Therefore, libraries must prioritize user education, ethical AI deployment, and collaborative frameworks to align with Industry 5.0 values.

AB - This study explores the integration of AI voice assistants in library reference services within the framework of Industry 5.0. A systematic review methodology was employed, guided by the PRISMA framework, to analyze 27 peer-reviewed studies from 2015 to 2025. Findings reveal growing acceptance of AI voice assistants, particularly among digital natives, for routine queries. However, complex, context-dependent questions remain challenging for AI systems. User perceptions are mixed, with appreciation for efficiency tempered by concerns about accuracy, data privacy, and ethical implications. Therefore, libraries must prioritize user education, ethical AI deployment, and collaborative frameworks to align with Industry 5.0 values.

KW - AI voice assistants

KW - Industry 5.0

KW - human-centric technology

KW - hybrid service models

KW - library reference services

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DO - 10.1080/1533290X.2025.2537136

M3 - Article

AN - SCOPUS:105012139168

SN - 1533-290X

JO - Journal of Library and Information Services in Distance Learning

JF - Journal of Library and Information Services in Distance Learning

ER -

The Future of Library Reference Services: Exploring the Use of AI Voice Assistants by Users in Industry 5.0

Abstract

Keywords

ASJC Scopus subject areas

UN SDGs

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