TY - CHAP
T1 - The Effect of Consolidation, Agile, DevOps, and Cloud on Outsourcing Decisions in the Financial Sector
T2 - A Morphogenetic Change Case Study
AU - Langerman, Josef
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.
PY - 2025
Y1 - 2025
N2 - As limited evidence exists on the information technology outsourcing (ITO) practices in the South African financial services industry and the causal drivers thereof, the goal of this paper is to uncover these sourcing practices and their causal drivers using morphogenetic change theory. Morphogenetic change theory, as a specific instance of critical realist theory, was used to map the ITO decisions over the last 15 years at one of the largest banks in Africa. The causal factors of consolidation, Agile, DevOps, large-scale cloud migrations, and social factors, were identified as drivers for outsourcing and insourcing decisions. These findings enforced the usefulness of the morphogenetic framework in uncovering the causal factors and their dynamic interplay, which are unique to ITO contexts in the financial sector and developing countries.
AB - As limited evidence exists on the information technology outsourcing (ITO) practices in the South African financial services industry and the causal drivers thereof, the goal of this paper is to uncover these sourcing practices and their causal drivers using morphogenetic change theory. Morphogenetic change theory, as a specific instance of critical realist theory, was used to map the ITO decisions over the last 15 years at one of the largest banks in Africa. The causal factors of consolidation, Agile, DevOps, large-scale cloud migrations, and social factors, were identified as drivers for outsourcing and insourcing decisions. These findings enforced the usefulness of the morphogenetic framework in uncovering the causal factors and their dynamic interplay, which are unique to ITO contexts in the financial sector and developing countries.
KW - Agile
KW - Cloud migration
KW - Critical realism
KW - DevOps
KW - Outsourcing
UR - https://www.scopus.com/pages/publications/105015335530
U2 - 10.1007/978-3-031-95393-4_5
DO - 10.1007/978-3-031-95393-4_5
M3 - Chapter
AN - SCOPUS:105015335530
T3 - International Series in Operations Research and Management Science
SP - 89
EP - 109
BT - International Series in Operations Research and Management Science
PB - Springer
ER -