The design of QTrac: An automated quality and cost management system for projects

Hannelie Nel, Jan Harm Pretorius

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

5 Citations (Scopus)

Abstract

The value of Total Quality Management is demonstrated by the fact that quality products and service are non-negotiable as market-entry for organizations to compete globally. Quality costing is a measure of the efficiency of Total Quality Management and the metric that companies employ to measure their gain in profitability from investment in quality management programs. Current financial accounting systems, however, are not designed to measure and report quality related data in a format that allows informed decision-making. Two companies, BIE International and PACE Services, combined their expertise in quality management and cost engineering to design a quality and cost management system that measures and reports quality management and cost data and information. The program is called QTrac for Projects and Manufacturing and is designed as a quality decision-making and cost management system for the project and manufacturing sectors. The objectives of this paper are to present the design strategy of QTrac in response to the critique and limitations of existing quality cost and accounting methodologies.

Original languageEnglish
Title of host publication6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
PublisherIEOM Society
Pages169
Number of pages1
ISBN (Print)9780985549749
Publication statusPublished - 2016
Event6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016 - Kuala Lumpur, Malaysia
Duration: 8 Mar 201610 Mar 2016

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management
Volume8-10 March 2016
ISSN (Electronic)2169-8767

Conference

Conference6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
Country/TerritoryMalaysia
CityKuala Lumpur
Period8/03/1610/03/16

Keywords

  • Projects
  • QTrac
  • Quality costing
  • Quality management

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

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