The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study

K. R. Ramdass; N. Sukdeo

doi:10.1109/IEEM55944.2022.9989696

The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study

K. R. Ramdass
, N. Sukdeo

Quality and Operations Management

University of South Africa

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

To remain competitive in a highly internationalised market, clothing retailers continuously face challenges related to sales output. With the introduction of online retailers, especially during the Covid period, consumers are able to shop from the comfort of their homes. This means that retailers are required to fulfil orders within a very short space of time, which has cost, quality and delivery implications. This research study focuses on the application of business process reengineering at a manufacturing facility, to determine the current challenges. The objective of the research is to investigate the causes of defects and delays from pre-production and online production, and to make recommendations for improving customer delivery. Data were gathered using a qualitative approach through a case study methodology, to gain insight into the fundamental causes of inefficiency in this sector.

Original language	English
Title of host publication	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022
Publisher	IEEE Computer Society
Pages	1432-1437
Number of pages	6
ISBN (Electronic)	9781665486873
DOIs	https://doi.org/10.1109/IEEM55944.2022.9989696
Publication status	Published - 2022
Event	2022 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022 - Kuala Lumpur, Malaysia Duration: 7 Dec 2022 → 10 Dec 2022

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
Volume	2022-December
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	2022 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022
Country/Territory	Malaysia
City	Kuala Lumpur
Period	7/12/22 → 10/12/22

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

business process
fashion.
re-engineering

ASJC Scopus subject areas

Business, Management and Accounting (miscellaneous)
Industrial and Manufacturing Engineering
Safety, Risk, Reliability and Quality

Access to Document

10.1109/IEEM55944.2022.9989696

Cite this

Ramdass, K. R., & Sukdeo, N. (2022). The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study. In IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022 (pp. 1432-1437). (IEEE International Conference on Industrial Engineering and Engineering Management; Vol. 2022-December). IEEE Computer Society. https://doi.org/10.1109/IEEM55944.2022.9989696

@inproceedings{a1e0f2f4fcf248f188f830b99dc4ce23,

title = "The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study",

abstract = "To remain competitive in a highly internationalised market, clothing retailers continuously face challenges related to sales output. With the introduction of online retailers, especially during the Covid period, consumers are able to shop from the comfort of their homes. This means that retailers are required to fulfil orders within a very short space of time, which has cost, quality and delivery implications. This research study focuses on the application of business process reengineering at a manufacturing facility, to determine the current challenges. The objective of the research is to investigate the causes of defects and delays from pre-production and online production, and to make recommendations for improving customer delivery. Data were gathered using a qualitative approach through a case study methodology, to gain insight into the fundamental causes of inefficiency in this sector.",

keywords = "business process, fashion., re-engineering",

author = "Ramdass, \{K. R.\} and N. Sukdeo",

note = "Publisher Copyright: {\textcopyright} 2022 IEEE.; 2022 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022 ; Conference date: 07-12-2022 Through 10-12-2022",

year = "2022",

doi = "10.1109/IEEM55944.2022.9989696",

language = "English",

series = "IEEE International Conference on Industrial Engineering and Engineering Management",

publisher = "IEEE Computer Society",

pages = "1432--1437",

booktitle = "IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022",

address = "United States",

}

Ramdass, KR & Sukdeo, N 2022, The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study. in IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022. IEEE International Conference on Industrial Engineering and Engineering Management, vol. 2022-December, IEEE Computer Society, pp. 1432-1437, 2022 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022, Kuala Lumpur, Malaysia, 7/12/22. https://doi.org/10.1109/IEEM55944.2022.9989696

The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study. / Ramdass, K. R.; Sukdeo, N.
IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022. IEEE Computer Society, 2022. p. 1432-1437 (IEEE International Conference on Industrial Engineering and Engineering Management; Vol. 2022-December).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - The Application of Business Process Re-engineering at a Fashion Retailer

T2 - 2022 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022

AU - Ramdass, K. R.

AU - Sukdeo, N.

PY - 2022

Y1 - 2022

N2 - To remain competitive in a highly internationalised market, clothing retailers continuously face challenges related to sales output. With the introduction of online retailers, especially during the Covid period, consumers are able to shop from the comfort of their homes. This means that retailers are required to fulfil orders within a very short space of time, which has cost, quality and delivery implications. This research study focuses on the application of business process reengineering at a manufacturing facility, to determine the current challenges. The objective of the research is to investigate the causes of defects and delays from pre-production and online production, and to make recommendations for improving customer delivery. Data were gathered using a qualitative approach through a case study methodology, to gain insight into the fundamental causes of inefficiency in this sector.

AB - To remain competitive in a highly internationalised market, clothing retailers continuously face challenges related to sales output. With the introduction of online retailers, especially during the Covid period, consumers are able to shop from the comfort of their homes. This means that retailers are required to fulfil orders within a very short space of time, which has cost, quality and delivery implications. This research study focuses on the application of business process reengineering at a manufacturing facility, to determine the current challenges. The objective of the research is to investigate the causes of defects and delays from pre-production and online production, and to make recommendations for improving customer delivery. Data were gathered using a qualitative approach through a case study methodology, to gain insight into the fundamental causes of inefficiency in this sector.

KW - business process

KW - fashion.

KW - re-engineering

UR - https://www.scopus.com/pages/publications/85146307072

U2 - 10.1109/IEEM55944.2022.9989696

DO - 10.1109/IEEM55944.2022.9989696

M3 - Conference contribution

AN - SCOPUS:85146307072

T3 - IEEE International Conference on Industrial Engineering and Engineering Management

SP - 1432

EP - 1437

BT - IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022

PB - IEEE Computer Society

Y2 - 7 December 2022 through 10 December 2022

ER -

Ramdass KR, Sukdeo N. The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study. In IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022. IEEE Computer Society. 2022. p. 1432-1437. (IEEE International Conference on Industrial Engineering and Engineering Management). doi: 10.1109/IEEM55944.2022.9989696

The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this