The Application of Business Process Re-engineering at a Fashion Retailer: A Case Study

K. R. Ramdass, N. Sukdeo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

To remain competitive in a highly internationalised market, clothing retailers continuously face challenges related to sales output. With the introduction of online retailers, especially during the Covid period, consumers are able to shop from the comfort of their homes. This means that retailers are required to fulfil orders within a very short space of time, which has cost, quality and delivery implications. This research study focuses on the application of business process reengineering at a manufacturing facility, to determine the current challenges. The objective of the research is to investigate the causes of defects and delays from pre-production and online production, and to make recommendations for improving customer delivery. Data were gathered using a qualitative approach through a case study methodology, to gain insight into the fundamental causes of inefficiency in this sector.

Original languageEnglish
Title of host publicationIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022
PublisherIEEE Computer Society
Pages1432-1437
Number of pages6
ISBN (Electronic)9781665486873
DOIs
Publication statusPublished - 2022
Event2022 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022 - Kuala Lumpur, Malaysia
Duration: 7 Dec 202210 Dec 2022

Publication series

NameIEEE International Conference on Industrial Engineering and Engineering Management
Volume2022-December
ISSN (Print)2157-3611
ISSN (Electronic)2157-362X

Conference

Conference2022 IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2022
Country/TerritoryMalaysia
CityKuala Lumpur
Period7/12/2210/12/22

Keywords

  • business process
  • fashion.
  • re-engineering

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

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