The Adoption of Digital Technologies by Women-owned Tourism Micro-enterprises

Thapelo R. Mametja, Marcia M. Lebambo, Tembi M. Tichaawa

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)

Abstract

Digital technologies have become increasingly prevalent in the tourism sector. However, limited attention has been given to their adoption by women-owned tourism micro-enterprises. This study explores the enabling and limiting conditions of adopting digital technologies by women-owned tourism micro-enterprises in a South African context. Grounded within an integrated framework combining the Technology Acceptance Model and the Technology-Organisation-Environment model, the study adopted a qualitative grounded theory approach and used in-depth interviews to collect data from 20 female owner-managers of tourism micro-enterprises. The key findings of the study show that the enabling and limiting conditions of adopting digital technologies by these enterprises are influenced by a set of factors, including compatibility, firm size, financial resources, government support, information communication and technology infrastructure, security concerns, COVID-19, perceived ease of use, and perceived usefulness of digital technologies. As such, these enterprises require support tailored to their digitalisation maturity level and access to key resources such as finance and human capital. Overall, this study contributes to a deeper understanding of the complex and dynamic process of adopting digital technologies by women-owned tourism micro-enterprises.

Original languageEnglish
Pages (from-to)717-734
Number of pages18
JournalAfrican Journal of Hospitality, Tourism and Leisure
Volume12
Issue number2
DOIs
Publication statusPublished - Apr 2023
Externally publishedYes

Keywords

  • Technology acceptance model
  • micro-enterprises
  • technology-organisation-environment model
  • tourism digitalisation
  • women entrepreneurs

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management

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