Sustainable product innovation for customer experience: A conceptual framework

Michael Mutingi; Charles Mbohwa; Herbert Mapfaira

Sustainable product innovation for customer experience: A conceptual framework

Michael Mutingi
, Charles Mbohwa
, Herbert Mapfaira

Quality and Operations Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Citations (Scopus)

Abstract

Designing a sustainable product for sustained customer experience over the product life cycle is crucial consideration. As customers increasingly become aware of the need to protect the environment, economy and energy (3Es), product innovation should have a holistic perspective over the entire product life cycle. In this paper, we offer a conceptual framework for sustainable product innovation for customer experience (SPICE). First, we explore recent challenges in sustainable product innovation. Second, we develop a framework for sustainable product innovation for holistic customer experience. Third, we derive tools and techniques for enhanced sustainable product innovation. The framework is useful for decision makers concerned with sustainable product innovation for customer experience in a competitive market place.

Original language	English
Title of host publication	6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
Publisher	IEOM Society
Pages	2182-2187
Number of pages	6
ISBN (Print)	9780985549749
Publication status	Published - 2016
Event	6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016 - Kuala Lumpur, Malaysia Duration: 8 Mar 2016 → 10 Mar 2016

Publication series

Name	Proceedings of the International Conference on Industrial Engineering and Operations Management
Volume	8-10 March 2016
ISSN (Electronic)	2169-8767

Conference

Conference	6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
Country/Territory	Malaysia
City	Kuala Lumpur
Period	8/03/16 → 10/03/16

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure
SDG 17 Partnerships for the Goals

Keywords

Customer experience
Product innovation
Sustainability
Sustainable innovation

ASJC Scopus subject areas

Strategy and Management
Management Science and Operations Research
Control and Systems Engineering
Industrial and Manufacturing Engineering

Cite this

Mutingi, M., Mbohwa, C., & Mapfaira, H. (2016). Sustainable product innovation for customer experience: A conceptual framework. In 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016 (pp. 2182-2187). (Proceedings of the International Conference on Industrial Engineering and Operations Management; Vol. 8-10 March 2016). IEOM Society.

Mutingi, Michael ; Mbohwa, Charles ; Mapfaira, Herbert. / Sustainable product innovation for customer experience : A conceptual framework. 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016. IEOM Society, 2016. pp. 2182-2187 (Proceedings of the International Conference on Industrial Engineering and Operations Management).

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abstract = "Designing a sustainable product for sustained customer experience over the product life cycle is crucial consideration. As customers increasingly become aware of the need to protect the environment, economy and energy (3Es), product innovation should have a holistic perspective over the entire product life cycle. In this paper, we offer a conceptual framework for sustainable product innovation for customer experience (SPICE). First, we explore recent challenges in sustainable product innovation. Second, we develop a framework for sustainable product innovation for holistic customer experience. Third, we derive tools and techniques for enhanced sustainable product innovation. The framework is useful for decision makers concerned with sustainable product innovation for customer experience in a competitive market place.",

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Mutingi, M, Mbohwa, C & Mapfaira, H 2016, Sustainable product innovation for customer experience: A conceptual framework. in 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016. Proceedings of the International Conference on Industrial Engineering and Operations Management, vol. 8-10 March 2016, IEOM Society, pp. 2182-2187, 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016, Kuala Lumpur, Malaysia, 8/03/16.

Sustainable product innovation for customer experience: A conceptual framework. / Mutingi, Michael; Mbohwa, Charles; Mapfaira, Herbert.
6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016. IEOM Society, 2016. p. 2182-2187 (Proceedings of the International Conference on Industrial Engineering and Operations Management; Vol. 8-10 March 2016).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Mbohwa, Charles

AU - Mapfaira, Herbert

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AB - Designing a sustainable product for sustained customer experience over the product life cycle is crucial consideration. As customers increasingly become aware of the need to protect the environment, economy and energy (3Es), product innovation should have a holistic perspective over the entire product life cycle. In this paper, we offer a conceptual framework for sustainable product innovation for customer experience (SPICE). First, we explore recent challenges in sustainable product innovation. Second, we develop a framework for sustainable product innovation for holistic customer experience. Third, we derive tools and techniques for enhanced sustainable product innovation. The framework is useful for decision makers concerned with sustainable product innovation for customer experience in a competitive market place.

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KW - Product innovation

KW - Sustainability

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ER -

Sustainable product innovation for customer experience: A conceptual framework

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

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Cite this