Substantive and relational effectiveness of organizational conflict behavior

Martin C. Euwema; Evert Van de Vliert; Arnold B. Bakker

doi:10.1108/eb022894

Substantive and relational effectiveness of organizational conflict behavior

Martin C. Euwema, Evert Van de Vliert, Arnold B. Bakker

Research output: Contribution to journal › Review article › peer-review

51 Citations (Scopus)

Abstract

In this observation study the theory of conglomerated conflict behavior is tested. The impact of seven conflict behaviors on substantive and relational conflict outcomes is examined through multiple independent observations of 103 Dutch nurse managers handling a standardized conflict. Results show that process controlling is most important for achieving substantive outcomes, whereas problem solving, confronting, and forcing are most important for relational outcomes. In addition, substantive and relational outcomes are positively related. Implications for managerial practice and training are discussed.

Original language	English
Pages (from-to)	119-139
Number of pages	21
Journal	International Journal of Conflict Management
Volume	14
Issue number	2
DOIs	https://doi.org/10.1108/eb022894
Publication status	Published - 1 Feb 2003
Externally published	Yes

Keywords

Conflict behavior
Observation study
Relational outcomes
Substantive outcomes
Theory of conglomerated conflict behavior

ASJC Scopus subject areas

Communication
Strategy and Management
Management of Technology and Innovation

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10.1108/eb022894

Cite this

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Substantive and relational effectiveness of organizational conflict behavior

Abstract

Keywords

ASJC Scopus subject areas

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