Substantive and relational effectiveness of organizational conflict behavior

Martin C. Euwema, Evert Van de Vliert, Arnold B. Bakker

Research output: Contribution to journalReview articlepeer-review

48 Citations (Scopus)


In this observation study the theory of conglomerated conflict behavior is tested. The impact of seven conflict behaviors on substantive and relational conflict outcomes is examined through multiple independent observations of 103 Dutch nurse managers handling a standardized conflict. Results show that process controlling is most important for achieving substantive outcomes, whereas problem solving, confronting, and forcing are most important for relational outcomes. In addition, substantive and relational outcomes are positively related. Implications for managerial practice and training are discussed.

Original languageEnglish
Pages (from-to)119-139
Number of pages21
JournalInternational Journal of Conflict Management
Issue number2
Publication statusPublished - 1 Feb 2003
Externally publishedYes


  • Conflict behavior
  • Observation study
  • Relational outcomes
  • Substantive outcomes
  • Theory of conglomerated conflict behavior

ASJC Scopus subject areas

  • Communication
  • Strategy and Management
  • Management of Technology and Innovation


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