Stakeholder management in the alleviation of legal and regulatory disputes in public-private partnership projects in South Africa

Khotso Dithebe, Wellington Didibhuku Didibhuku Thwala, Clinton Ohis Aigbavboa, David J. Edwards, Susan Hayhow, Saeed Talebi

Research output: Contribution to journalArticlepeer-review

Abstract

Purpose: The purpose of this paper is to introduce the use of critical success factors (CSFs) of stakeholder management as a possible solution to reduce disputes experienced because of legal and regulatory issues in public–private partnership (PPP) projects. Design/methodology/approach: This paper’s epistemological positioning adopted positivism and deductive reasoning to investigate the dispute phenomena on PPP projects. A survey strategy was adopted using a structured questionnaire and closed-ended Likert scales to collate primary data. Questionnaires were distributed to South African construction professionals using both purposive and snowballing non-probability sampling techniques. Data was analysed using summary statistical analysis of the CSFs identified from literature. Findings: This study revealed that among the 19 CSFs identified, five factors were highlighted that could contribute to the alleviation of disputes between stakeholders in PPP projects, namely, adequate project planning and control; effective leadership; appropriate strategies for the management of stakeholders; confirmation of clear goals and objectives of the project; and effective communication. Originality/value: The strength of this study lies in the evaluation and use of CSFs of stakeholder management as a possible solution to minimise or even avoid disputes as a result of legal and regulatory issues in PPP projects. By integrating the CSFs, the legal and contractual misconceptions of the PPP initiative are clarified. Such work represents a novel contribution to procurement practice in South Africa and maybe to other countries internationally who are grappling with similar issues.

Original languageEnglish
Pages (from-to)325-342
Number of pages18
JournalJournal of Engineering, Design and Technology
Volume21
Issue number2
DOIs
Publication statusPublished - 24 Mar 2023

Keywords

  • Construction project team
  • Critical success factors
  • Legal and regulatory issues
  • Public–private partnership projects
  • Stakeholder management

ASJC Scopus subject areas

  • Building and Construction
  • General Engineering

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