TY - GEN
T1 - SIX-SIGMA PROGRAM TO ENHANCE THE QUALITY OF PRODUCTS
T2 - 30th International Conference of the International Association for Management of Technology: MOT for the World of the Future, IAMOT 2021
AU - Mabuza, Semanga
AU - Sukdeo, Nita
AU - Mukwakungu, Sambil Charles
N1 - Publisher Copyright:
Copyright © 2021 by Naudé Scribante. Permission granted to IAMOT to publish and use.
PY - 2021
Y1 - 2021
N2 - The study aims to understand the root cause of poor-quality problems in the organisation under study and further aid to propose an effective framework for improving quality and addressing the underlying problem. This study answered the following research question: What is the impact of Six Sigma on quality in the South African meat industry? Qualitative research approached was adopted as a suitable research method for this study in which unstructured interviews and observations were used to gather data and presented in a case study form for ease of interpretation and understanding by the audience. Key findings of this study include the poor number of employees with higher education qualifications and poor top management practices. Hence, it was recommended that the top management of the organisation should provide bursaries and encourage enrolment for high educational qualifications, and this should be part of the key performance appraisals (KPAs). Future research will focus on testing the proposed framework to assess its effectiveness in the meat industry and replicating the study in other industries to enable ease of generalization of the application of Six Sigma.
AB - The study aims to understand the root cause of poor-quality problems in the organisation under study and further aid to propose an effective framework for improving quality and addressing the underlying problem. This study answered the following research question: What is the impact of Six Sigma on quality in the South African meat industry? Qualitative research approached was adopted as a suitable research method for this study in which unstructured interviews and observations were used to gather data and presented in a case study form for ease of interpretation and understanding by the audience. Key findings of this study include the poor number of employees with higher education qualifications and poor top management practices. Hence, it was recommended that the top management of the organisation should provide bursaries and encourage enrolment for high educational qualifications, and this should be part of the key performance appraisals (KPAs). Future research will focus on testing the proposed framework to assess its effectiveness in the meat industry and replicating the study in other industries to enable ease of generalization of the application of Six Sigma.
KW - Effective management
KW - Operational performance
KW - Quality
KW - Six-sigma
UR - http://www.scopus.com/inward/record.url?scp=85124011449&partnerID=8YFLogxK
U2 - 10.52202/060557-0032
DO - 10.52202/060557-0032
M3 - Conference contribution
AN - SCOPUS:85124011449
T3 - Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future
SP - 441
EP - 451
BT - Proceedings of the 30th International Conference of the International Association for Management of Technology, IAMOT 2021 - MOT for the World of the Future
PB - University of Pretoria
Y2 - 19 September 2021 through 23 September 2021
ER -
