Reliability worth assessment of electricity consumers: A South African case study

Oliver Dzobo, Trevor Gaunt, Ronald Herman

Research output: Contribution to specialist publicationArticle

9 Citations (Scopus)


This paper discusses the results obtained from a customer survey conducted in Cape Town, South Africa, using in-person interviews with approximately 275 sample business customers. The survey included customer interruption cost estimation questions based on the direct costing method. The results obtained show that customer interruption cost for business customers varies with duration and time of occurrence of power interruptions. The variation was shown to be dependent on customer segment. Furthermore, it revealed that business customers can be grouped in terms of the investment they make to mitigate the impact of power interruptions on their activities, such as the use of backup power supplies.

Original languageEnglish
Number of pages9
Specialist publicationJournal of Energy in Southern Africa
Publication statusPublished - Aug 2012
Externally publishedYes


  • Customer interruption cost
  • Energy bill

ASJC Scopus subject areas

  • General Computer Science
  • General Energy


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