Re-establishing the psychological contract as a precursor to employee retention

Nelesh Dhanpat, Sanjana Brijball Parumasur

Research output: Contribution to journalArticlepeer-review

11 Citations (Scopus)


The violation and breach of a psychological contract and trust often results in a decline in employees' willingness to contribute and intentions to stay in an organization. Hence, this paper aims to understand the psychological contract and trust and their role in employee retention. It focuses on employee and organizational expectations and the importance employees attach to these and assesses issues of trust, job satisfaction and intentions to leave. Data was collected using an established questionnaire whose psychometric properties of validity and reliability were assessed using Factor Analysis and Cronbach's Coefficient Alpha respectively. Data was analyzed using descriptive and inferential statistics. The findings reflect that mutual trust and, meeting expectations and having their expectations met by the organization are important to employees. Based on the results of the issues of the psychological contract and trust, recommendations are tabulated, which when implemented, have the potential for enhancing employee retention and reducing intentions to leave the organization.

Original languageEnglish
Pages (from-to)78-90
Number of pages13
JournalProblems and Perspectives in Management
Issue number4
Publication statusPublished - 2014


  • Employee expectations
  • Employee retention
  • Intentions to leave
  • Job satisfaction
  • The psychological contract
  • Trust

ASJC Scopus subject areas

  • Business and International Management
  • General Business,Management and Accounting
  • Sociology and Political Science
  • Public Administration
  • Strategy and Management
  • Information Systems and Management
  • Law


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