QUALITY IN MANUFACTURING'S INTERNAL SUPPLY CHAIN

This paper is aimed at examining the effectiveness of Quality Management Systems (QMS) implementation and accuracy in following its guidelines within the organization's internal supply chain. The objective of the paper is to outline recommendations to reduce constraints and enhance opportunities that will improve internal supply chain performance. The study followed a qualitative design approach, and data was collected through interviews and observations. The findings indicated a poor-quality management system, lack of unity, and no management support among the different departments. The results of this research will help measure the degree of quality practices, which additionally may lead to corrective actions to be implemented to address similar problems. The study was conducted in only four departments of the whole internal supply chain of washing detergent manufacturing company. Future studies can therefore conduct similar study in various organizations to examine effectiveness of Quality Management Systems (QMS) implementation and accuracy in following its guidelines; examine external supply chain and utilize a different data collection methodology. The study recommends that top management should implement a system like manufacturing execution systems that will monitor and record production performance. The worker should be trained in leadership, integrity, and quality and the audits should be done weekly or monthly without appointments. These recommendations can be implemented to solve similar problems in a manufacturing company. This study viewed form a manufacturing internal supply chain perspective, to determine the root cause of their line shutdowns, scraping, recalls, and rework concerning quality in supply chain management.