TY - GEN
T1 - Quality delivery service as a strategy
T2 - IEOM Detroit Conference, IEOM 2016
AU - Essimengane, Jean Prosper Belui
AU - Mushiri, Tawanda
AU - Mbohwa, Charles
N1 - Publisher Copyright:
© IEOM Society International.
PY - 2016
Y1 - 2016
N2 - The use of human experiments in operations management is still fairly novel despite a small stream of publications (Bendoly, Donohue and Schultz, 2005). Hence, this study was conducted with the ultimate interest of advancing research and knowledge in OM with an empirical contribution and, therefore, to foster the quick attainment of the goals set to OPRAG as a Port Authority in Gabon with a major challenge of modernisation of port facilities. The author attempts to share findings of this experience, particularly on how to elaborate, formulate and implement a winning strategy which will serve the pivot for and lead the OPRAG's management of operations to the excellence.
AB - The use of human experiments in operations management is still fairly novel despite a small stream of publications (Bendoly, Donohue and Schultz, 2005). Hence, this study was conducted with the ultimate interest of advancing research and knowledge in OM with an empirical contribution and, therefore, to foster the quick attainment of the goals set to OPRAG as a Port Authority in Gabon with a major challenge of modernisation of port facilities. The author attempts to share findings of this experience, particularly on how to elaborate, formulate and implement a winning strategy which will serve the pivot for and lead the OPRAG's management of operations to the excellence.
KW - Balanced score card
KW - Operations management
KW - Quality
KW - Talent management
UR - http://www.scopus.com/inward/record.url?scp=85018967668&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85018967668
SN - 9780985549749
SN - 9780985549756
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 1223
EP - 1228
BT - 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
PB - IEOM Society
Y2 - 23 September 2016 through 25 September 2016
ER -