Quality delivery service as a strategy: Profile and perspectives for excellence achievement within OPRAG

Jean Prosper Belui Essimengane, Tawanda Mushiri, Charles Mbohwa

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The use of human experiments in operations management is still fairly novel despite a small stream of publications (Bendoly, Donohue and Schultz, 2005). Hence, this study was conducted with the ultimate interest of advancing research and knowledge in OM with an empirical contribution and, therefore, to foster the quick attainment of the goals set to OPRAG as a Port Authority in Gabon with a major challenge of modernisation of port facilities. The author attempts to share findings of this experience, particularly on how to elaborate, formulate and implement a winning strategy which will serve the pivot for and lead the OPRAG's management of operations to the excellence.

Original languageEnglish
Title of host publication6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
PublisherIEOM Society
Pages1223-1228
Number of pages6
ISBN (Print)9780985549749, 9780985549756
Publication statusPublished - 2016
EventIEOM Detroit Conference, IEOM 2016 - Southfield, United States
Duration: 23 Sept 201625 Sept 2016

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management
ISSN (Electronic)2169-8767

Conference

ConferenceIEOM Detroit Conference, IEOM 2016
Country/TerritoryUnited States
CitySouthfield
Period23/09/1625/09/16

Keywords

  • Balanced score card
  • Operations management
  • Quality
  • Talent management

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

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