Pointers for designing context-aware e-Government strategy in Zambia: Context, issues, and opportunities

Successful implementation of any e-Government interventions or programs is hinged on having a carefully thought strategy which is informed by the local context. It cannot be overemphasized that every contextual setting has unique inherent contextual characteristics, which demand that any e-Government interventions be designed bearing those characteristics in mind. In order to understand the contextual characteristics in Zambia, a quantitative research approach is utilized, where methodological triangulation is employed at all stages of the research cycle. The endpoint of this empirical research is that inherent factors that influence adoption of e-Government mostly at individual (citizen's and bussinesses') levels are understood. The only major limitation of this research is that the sample (408 participants) may not be representative of the 14 million people in Zambia and therefore may not guarantee statistical generalizations. The chapter posits that there is chance that affluent e-Government development can be achieved in Zambia once a context-aware e-Government strategy/roadmap is put in place and followed.