Phishing Attack Victims and the Effect on Work Engagement

Matthew James Werner, Kennedy Njenga

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Most of the research carried out in cybersecurity considers the technical aspects of the security of an organisation’s systems. This work highlights the importance of considering the ‘softer’ social side of cybersecurity that looks at the lived experiences of phishing attack victims and the effect of such attacks on work engagement. In order to understand these effects, the study adopted the grounded theory (GT) approach to collecting and analysing data elicited from participants. The participants were theoretically sampled from the metropole area of Johannesburg and presented lived experiences of phishing attacks in their unique contexts. The data were transcribed and coded using GT techniques. From the codes, categories derived, and substantive theory that explains the effects of phishing attack victims on work engagement was generated. The implications of this theory to previous theories and scholars and practitioners are discussed.

Original languageEnglish
Title of host publicationDigital-for-Development
Subtitle of host publicationEnabling Transformation, Inclusion and Sustainability Through ICTs - 12th International Development Informatics Association Conference, IDIA 2022, Revised Selected Papers
EditorsPatrick Ndayizigamiye, Hossana Twinomurinzi, Kelvin Bwalya, Billy Kalema, Mncedisi Bembe
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages15
ISBN (Print)9783031284717
Publication statusPublished - 2023
Event12th International Development Informatics Association Conference, IDIA 2022 - Mbombela, South Africa
Duration: 22 Nov 202225 Nov 2022

Publication series

NameCommunications in Computer and Information Science
Volume1774 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


Conference12th International Development Informatics Association Conference, IDIA 2022
Country/TerritorySouth Africa


  • Cybersecurity
  • Grounded theory
  • Phishing
  • Work engagement

ASJC Scopus subject areas

  • General Computer Science
  • General Mathematics


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