TY - GEN
T1 - Perceptions on continuous improvement in postal services
AU - Mokoena, Thabiso John
AU - Mbohwa, Charles
N1 - Publisher Copyright:
© IEOM Society International.
PY - 2017
Y1 - 2017
N2 - Postal services contribute positively to economies while serving a significant role to human lives through their broad reach and extent of business. While postal services have been in existence for centuries to date, continuous improvement always remained pivotal for their existence, survival, growth and successes in line with industrial revolution. This paper discusses the perceptions of continuous improvement in postal services; factors such as communication, total involvement, commitment, project and change management were revealed to have a significant impact towards continuous improvement in postal services. Furthermore reliable methodologies on implementation of appropriate CI tools have a greater opportunity of recovering the postal business which has been impacted adversely by mail volume decline including other internal factors.
AB - Postal services contribute positively to economies while serving a significant role to human lives through their broad reach and extent of business. While postal services have been in existence for centuries to date, continuous improvement always remained pivotal for their existence, survival, growth and successes in line with industrial revolution. This paper discusses the perceptions of continuous improvement in postal services; factors such as communication, total involvement, commitment, project and change management were revealed to have a significant impact towards continuous improvement in postal services. Furthermore reliable methodologies on implementation of appropriate CI tools have a greater opportunity of recovering the postal business which has been impacted adversely by mail volume decline including other internal factors.
KW - Continuous Improvement
KW - Mail
KW - Postal systems
KW - Z Postal
UR - http://www.scopus.com/inward/record.url?scp=85018949117&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85018949117
SN - 9780985549763
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 699
EP - 709
BT - 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017
PB - IEOM Society
T2 - 7th Annual Conference on Industrial Engineering and Operations Management, IEOM 2017
Y2 - 11 April 2017 through 13 April 2017
ER -