Passenger perceptions on reliability of an inter-campus bus system

M. S. Mkwanazi; C. Mbohwa; T. Nemarumane

doi:10.1109/IEEM.2015.7385804

Passenger perceptions on reliability of an inter-campus bus system

M. S. Mkwanazi
, C. Mbohwa
, T. Nemarumane

Quality and Operations Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

Passenger perceptions about reliability are influenced by a number of factors. These factors include average lateness, excess wait time, and buses arriving on time, buses cancelled and buses departing on time. Literature, informs us that passengers have different perceptions about lateness, excess wait time, and buses arriving and departing on time and cancelled buses. Over 60 % of employed South Africans rely on public transport. The research question is, what are the important reliability indicators are for passengers of a University transport system? Extensive research has been done in the areas of transport reliability, but not in the field of transport designated for students. Engineered systems may fail, especially in passenger transport if the perceived value is not experienced by passengers. Among other findings, is that passengers place a great value on the bus schedule times and how those are communicated.

Original language	English
Title of host publication	IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management
Publisher	IEEE Computer Society
Pages	1026-1030
Number of pages	5
ISBN (Electronic)	9781467380669
DOIs	https://doi.org/10.1109/IEEM.2015.7385804
Publication status	Published - 18 Jan 2016
Event	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015 - Singapore, Singapore Duration: 6 Dec 2015 → 9 Dec 2015

Publication series

Name	IEEE International Conference on Industrial Engineering and Engineering Management
Volume	2016-January
ISSN (Print)	2157-3611
ISSN (Electronic)	2157-362X

Conference

Conference	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015
Country/Territory	Singapore
City	Singapore
Period	6/12/15 → 9/12/15

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 11 Sustainable Cities and Communities

Keywords

Automatic Vehicle Locator
Bus Services
Expected Waiting Time (EWT)
Passengers
Reliability

ASJC Scopus subject areas

Business, Management and Accounting (miscellaneous)
Industrial and Manufacturing Engineering
Safety, Risk, Reliability and Quality

Access to Document

10.1109/IEEM.2015.7385804

Cite this

Mkwanazi, M. S., Mbohwa, C., & Nemarumane, T. (2016). Passenger perceptions on reliability of an inter-campus bus system. In IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management (pp. 1026-1030). Article 7385804 (IEEE International Conference on Industrial Engineering and Engineering Management; Vol. 2016-January). IEEE Computer Society. https://doi.org/10.1109/IEEM.2015.7385804

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abstract = "Passenger perceptions about reliability are influenced by a number of factors. These factors include average lateness, excess wait time, and buses arriving on time, buses cancelled and buses departing on time. Literature, informs us that passengers have different perceptions about lateness, excess wait time, and buses arriving and departing on time and cancelled buses. Over 60 \% of employed South Africans rely on public transport. The research question is, what are the important reliability indicators are for passengers of a University transport system? Extensive research has been done in the areas of transport reliability, but not in the field of transport designated for students. Engineered systems may fail, especially in passenger transport if the perceived value is not experienced by passengers. Among other findings, is that passengers place a great value on the bus schedule times and how those are communicated.",

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Mkwanazi, MS, Mbohwa, C & Nemarumane, T 2016, Passenger perceptions on reliability of an inter-campus bus system. in IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management., 7385804, IEEE International Conference on Industrial Engineering and Engineering Management, vol. 2016-January, IEEE Computer Society, pp. 1026-1030, IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015, Singapore, Singapore, 6/12/15. https://doi.org/10.1109/IEEM.2015.7385804

Passenger perceptions on reliability of an inter-campus bus system. / Mkwanazi, M. S.; Mbohwa, C.; Nemarumane, T.
IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management. IEEE Computer Society, 2016. p. 1026-1030 7385804 (IEEE International Conference on Industrial Engineering and Engineering Management; Vol. 2016-January).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

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AU - Mbohwa, C.

AU - Nemarumane, T.

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N2 - Passenger perceptions about reliability are influenced by a number of factors. These factors include average lateness, excess wait time, and buses arriving on time, buses cancelled and buses departing on time. Literature, informs us that passengers have different perceptions about lateness, excess wait time, and buses arriving and departing on time and cancelled buses. Over 60 % of employed South Africans rely on public transport. The research question is, what are the important reliability indicators are for passengers of a University transport system? Extensive research has been done in the areas of transport reliability, but not in the field of transport designated for students. Engineered systems may fail, especially in passenger transport if the perceived value is not experienced by passengers. Among other findings, is that passengers place a great value on the bus schedule times and how those are communicated.

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KW - Automatic Vehicle Locator

KW - Bus Services

KW - Expected Waiting Time (EWT)

KW - Passengers

KW - Reliability

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Mkwanazi MS, Mbohwa C, Nemarumane T. Passenger perceptions on reliability of an inter-campus bus system. In IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management. IEEE Computer Society. 2016. p. 1026-1030. 7385804. (IEEE International Conference on Industrial Engineering and Engineering Management). doi: 10.1109/IEEM.2015.7385804

Passenger perceptions on reliability of an inter-campus bus system

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this