Passenger perceptions on reliability of an inter-campus bus system

M. S. Mkwanazi, C. Mbohwa, T. Nemarumane

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Passenger perceptions about reliability are influenced by a number of factors. These factors include average lateness, excess wait time, and buses arriving on time, buses cancelled and buses departing on time. Literature, informs us that passengers have different perceptions about lateness, excess wait time, and buses arriving and departing on time and cancelled buses. Over 60 % of employed South Africans rely on public transport. The research question is, what are the important reliability indicators are for passengers of a University transport system? Extensive research has been done in the areas of transport reliability, but not in the field of transport designated for students. Engineered systems may fail, especially in passenger transport if the perceived value is not experienced by passengers. Among other findings, is that passengers place a great value on the bus schedule times and how those are communicated.

Original languageEnglish
Title of host publicationIEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management
PublisherIEEE Computer Society
Pages1026-1030
Number of pages5
ISBN (Electronic)9781467380669
DOIs
Publication statusPublished - 18 Jan 2016
EventIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015 - Singapore, Singapore
Duration: 6 Dec 20159 Dec 2015

Publication series

NameIEEE International Conference on Industrial Engineering and Engineering Management
Volume2016-January
ISSN (Print)2157-3611
ISSN (Electronic)2157-362X

Conference

ConferenceIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015
Country/TerritorySingapore
CitySingapore
Period6/12/159/12/15

Keywords

  • Automatic Vehicle Locator
  • Bus Services
  • Expected Waiting Time (EWT)
  • Passengers
  • Reliability

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

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