TY - GEN
T1 - Passenger perceptions on reliability of an inter-campus bus system
AU - Mkwanazi, M. S.
AU - Mbohwa, C.
AU - Nemarumane, T.
N1 - Publisher Copyright:
© 2015 IEEE.
PY - 2016/1/18
Y1 - 2016/1/18
N2 - Passenger perceptions about reliability are influenced by a number of factors. These factors include average lateness, excess wait time, and buses arriving on time, buses cancelled and buses departing on time. Literature, informs us that passengers have different perceptions about lateness, excess wait time, and buses arriving and departing on time and cancelled buses. Over 60 % of employed South Africans rely on public transport. The research question is, what are the important reliability indicators are for passengers of a University transport system? Extensive research has been done in the areas of transport reliability, but not in the field of transport designated for students. Engineered systems may fail, especially in passenger transport if the perceived value is not experienced by passengers. Among other findings, is that passengers place a great value on the bus schedule times and how those are communicated.
AB - Passenger perceptions about reliability are influenced by a number of factors. These factors include average lateness, excess wait time, and buses arriving on time, buses cancelled and buses departing on time. Literature, informs us that passengers have different perceptions about lateness, excess wait time, and buses arriving and departing on time and cancelled buses. Over 60 % of employed South Africans rely on public transport. The research question is, what are the important reliability indicators are for passengers of a University transport system? Extensive research has been done in the areas of transport reliability, but not in the field of transport designated for students. Engineered systems may fail, especially in passenger transport if the perceived value is not experienced by passengers. Among other findings, is that passengers place a great value on the bus schedule times and how those are communicated.
KW - Automatic Vehicle Locator
KW - Bus Services
KW - Expected Waiting Time (EWT)
KW - Passengers
KW - Reliability
UR - http://www.scopus.com/inward/record.url?scp=84962016841&partnerID=8YFLogxK
U2 - 10.1109/IEEM.2015.7385804
DO - 10.1109/IEEM.2015.7385804
M3 - Conference contribution
AN - SCOPUS:84962016841
T3 - IEEE International Conference on Industrial Engineering and Engineering Management
SP - 1026
EP - 1030
BT - IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management
PB - IEEE Computer Society
T2 - IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015
Y2 - 6 December 2015 through 9 December 2015
ER -
