Openphone user engagement and requirements solicitation in low literacy users

T. Jama Ndwe; Etienne Barnard; Mqhele Dlodlo; Daniel Mashao; Christiaan Kuun; Aditi Sharma

doi:10.1007/978-0-387-09678-0_17

Openphone user engagement and requirements solicitation in low literacy users

T. Jama Ndwe
, Etienne Barnard
, Mqhele Dlodlo
, Daniel Mashao
, Christiaan Kuun
, Aditi Sharma

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Citations (Scopus)

Abstract

The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and the community of the blind. The design utilizes usability engineering methodology in order to ascertain that the end product is usable, efficient, effective and satisfactory to the targeted users who are predominantly females, ranging from semi-literate to illiterate adults but nevertheless numerically literate. The paper describes the methodologies that were used to obtain information from the target user population. Based on the information gathered, we are now able to begin the initial design of the OpenPhone system.

Original language	English
Title of host publication	Human-Computer Interaction Symposium
Subtitle of host publication	IFIP 20th World Computer Congress, Proceedings of the 1st TC 13 Human-Computer Interaction Symposium (HCIS 2008), September 7-10, 2008, Milano, Italy
Editors	Peter Forbrig, Fabio Paternò, Annelise Mark Pejtersen
Pages	189-193
Number of pages	5
DOIs	https://doi.org/10.1007/978-0-387-09678-0_17
Publication status	Published - 2008
Externally published	Yes

Publication series

Name	IFIP International Federation for Information Processing
Volume	272
ISSN (Print)	1571-5736

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

Botswana-Baylor children's clinical centre of excellence
OpenPhone
Participatory design
Usability engineering
User Requirements

ASJC Scopus subject areas

Information Systems and Management

Access to Document

10.1007/978-0-387-09678-0_17

Cite this

Ndwe, T. J., Barnard, E., Dlodlo, M., Mashao, D., Kuun, C., & Sharma, A. (2008). Openphone user engagement and requirements solicitation in low literacy users. In P. Forbrig, F. Paternò, & A. Mark Pejtersen (Eds.), Human-Computer Interaction Symposium: IFIP 20th World Computer Congress, Proceedings of the 1st TC 13 Human-Computer Interaction Symposium (HCIS 2008), September 7-10, 2008, Milano, Italy (pp. 189-193). (IFIP International Federation for Information Processing; Vol. 272). https://doi.org/10.1007/978-0-387-09678-0_17

Ndwe, T. Jama ; Barnard, Etienne ; Dlodlo, Mqhele et al. / Openphone user engagement and requirements solicitation in low literacy users. Human-Computer Interaction Symposium: IFIP 20th World Computer Congress, Proceedings of the 1st TC 13 Human-Computer Interaction Symposium (HCIS 2008), September 7-10, 2008, Milano, Italy. editor / Peter Forbrig ; Fabio Paternò ; Annelise Mark Pejtersen. 2008. pp. 189-193 (IFIP International Federation for Information Processing).

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title = "Openphone user engagement and requirements solicitation in low literacy users",

abstract = "The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and the community of the blind. The design utilizes usability engineering methodology in order to ascertain that the end product is usable, efficient, effective and satisfactory to the targeted users who are predominantly females, ranging from semi-literate to illiterate adults but nevertheless numerically literate. The paper describes the methodologies that were used to obtain information from the target user population. Based on the information gathered, we are now able to begin the initial design of the OpenPhone system.",

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author = "Ndwe, \{T. Jama\} and Etienne Barnard and Mqhele Dlodlo and Daniel Mashao and Christiaan Kuun and Aditi Sharma",

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Ndwe, TJ, Barnard, E, Dlodlo, M, Mashao, D, Kuun, C & Sharma, A 2008, Openphone user engagement and requirements solicitation in low literacy users. in P Forbrig, F Paternò & A Mark Pejtersen (eds), Human-Computer Interaction Symposium: IFIP 20th World Computer Congress, Proceedings of the 1st TC 13 Human-Computer Interaction Symposium (HCIS 2008), September 7-10, 2008, Milano, Italy. IFIP International Federation for Information Processing, vol. 272, pp. 189-193. https://doi.org/10.1007/978-0-387-09678-0_17

Openphone user engagement and requirements solicitation in low literacy users. / Ndwe, T. Jama; Barnard, Etienne; Dlodlo, Mqhele et al.
Human-Computer Interaction Symposium: IFIP 20th World Computer Congress, Proceedings of the 1st TC 13 Human-Computer Interaction Symposium (HCIS 2008), September 7-10, 2008, Milano, Italy. ed. / Peter Forbrig; Fabio Paternò; Annelise Mark Pejtersen. 2008. p. 189-193 (IFIP International Federation for Information Processing; Vol. 272).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Openphone user engagement and requirements solicitation in low literacy users

AU - Ndwe, T. Jama

AU - Barnard, Etienne

AU - Dlodlo, Mqhele

AU - Mashao, Daniel

AU - Kuun, Christiaan

AU - Sharma, Aditi

PY - 2008

Y1 - 2008

N2 - The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and the community of the blind. The design utilizes usability engineering methodology in order to ascertain that the end product is usable, efficient, effective and satisfactory to the targeted users who are predominantly females, ranging from semi-literate to illiterate adults but nevertheless numerically literate. The paper describes the methodologies that were used to obtain information from the target user population. Based on the information gathered, we are now able to begin the initial design of the OpenPhone system.

AB - The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and the community of the blind. The design utilizes usability engineering methodology in order to ascertain that the end product is usable, efficient, effective and satisfactory to the targeted users who are predominantly females, ranging from semi-literate to illiterate adults but nevertheless numerically literate. The paper describes the methodologies that were used to obtain information from the target user population. Based on the information gathered, we are now able to begin the initial design of the OpenPhone system.

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Ndwe TJ, Barnard E, Dlodlo M, Mashao D, Kuun C, Sharma A. Openphone user engagement and requirements solicitation in low literacy users. In Forbrig P, Paternò F, Mark Pejtersen A, editors, Human-Computer Interaction Symposium: IFIP 20th World Computer Congress, Proceedings of the 1st TC 13 Human-Computer Interaction Symposium (HCIS 2008), September 7-10, 2008, Milano, Italy. 2008. p. 189-193. (IFIP International Federation for Information Processing). doi: 10.1007/978-0-387-09678-0_17

Openphone user engagement and requirements solicitation in low literacy users

Abstract

Publication series

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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