@inproceedings{b72bb8ee66934138ac446f5815a3f217,
title = "Occupational Role Stress on Employee Performance and the Resulting Impact: A South African Bank Perspective",
abstract = "This paper reports on effects of occupational role stress on bank employees in a research study developing in Johannesburg, South Africa. The banking sector is one of the fastest growing in our era and this in view of technology adoption and diversified and newly developed customer service concepts. The attitude towards factors that promote or prevent stress at workplace is directly associated with employee perception in the description of facts governing business trends in the sector. These facts among others are preparedness, competences, understanding, customer retention, profits maximisation, dynamics in administration, business growth, and whether fit to withstand, accommodate, or lead competition. Clear clouds on employee roles therefore turn to an enabler or inhibiter to unlock potentials to both oneself and organisation that employee attitude should reflect toward surviving or submitting to stress. Factors to stress are elucidated. In addition, identified key strategies already adopted to cope with role stress and adoption reasons by respondents are summarised. A significant feature of the results revealed the extent to which the various respondents react to stress-induced conditions based on personal experiences and issues within organisational environment. Information and insights from the study could well contribute to the understanding of conditions that generate stress in the banking sector in South Africa mainly and the efficient and appropriate strategies required to deal with them.",
keywords = "Banking sector, Employee performance, Occupational role stress, Organizational environment, South Africa",
author = "Junior Mabiza and Joyce Conduah and Charles Mbohwa",
year = "2017",
language = "English",
series = "Lecture Notes in Engineering and Computer Science",
publisher = "Newswood Limited",
pages = "792--796",
editor = "Oscar Castillo and Ao, {S. I.} and Craig Douglas and Feng, {David Dagan} and Korsunsky, {A. M.}",
booktitle = "Proceedings of the International MultiConference of Engineers and Computer Scientists 2017, IMECS 2017",
note = "2017 International MultiConference of Engineers and Computer Scientists, IMECS 2017 ; Conference date: 15-03-2017 Through 17-03-2017",
}