Occupational Role Stress on Employee Performance and the Resulting Impact: A South African Bank Perspective

Junior Mabiza, Joyce Conduah, Charles Mbohwa

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

This paper reports on effects of occupational role stress on bank employees in a research study developing in Johannesburg, South Africa. The banking sector is one of the fastest growing in our era and this in view of technology adoption and diversified and newly developed customer service concepts. The attitude towards factors that promote or prevent stress at workplace is directly associated with employee perception in the description of facts governing business trends in the sector. These facts among others are preparedness, competences, understanding, customer retention, profits maximisation, dynamics in administration, business growth, and whether fit to withstand, accommodate, or lead competition. Clear clouds on employee roles therefore turn to an enabler or inhibiter to unlock potentials to both oneself and organisation that employee attitude should reflect toward surviving or submitting to stress. Factors to stress are elucidated. In addition, identified key strategies already adopted to cope with role stress and adoption reasons by respondents are summarised. A significant feature of the results revealed the extent to which the various respondents react to stress-induced conditions based on personal experiences and issues within organisational environment. Information and insights from the study could well contribute to the understanding of conditions that generate stress in the banking sector in South Africa mainly and the efficient and appropriate strategies required to deal with them.

Original languageEnglish
Title of host publicationProceedings of the International MultiConference of Engineers and Computer Scientists 2017, IMECS 2017
EditorsOscar Castillo, S. I. Ao, Craig Douglas, David Dagan Feng, A. M. Korsunsky
PublisherNewswood Limited
Pages792-796
Number of pages5
ISBN (Electronic)9789881404770
Publication statusPublished - 2017
Event2017 International MultiConference of Engineers and Computer Scientists, IMECS 2017 - Hong Kong, Hong Kong
Duration: 15 Mar 201717 Mar 2017

Publication series

NameLecture Notes in Engineering and Computer Science
Volume2228
ISSN (Print)2078-0958

Conference

Conference2017 International MultiConference of Engineers and Computer Scientists, IMECS 2017
Country/TerritoryHong Kong
CityHong Kong
Period15/03/1717/03/17

Keywords

  • Banking sector
  • Employee performance
  • Occupational role stress
  • Organizational environment
  • South Africa

ASJC Scopus subject areas

  • Computer Science (miscellaneous)

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