Nurturing a learning organization in construction: A focus on strategic shift, organizational transformation, customer orientation and quality centered learning

Peter E.d. Love, Jimmy C. Huang, David J. Edwards, Zahir Irani

Research output: Contribution to journalArticlepeer-review

42 Citations (Scopus)

Abstract

The construction industry resides in a period of intense introspection as it seeks to improve its performance and productivity. Yet, yielding such improvements requires each individual organization to adopt a customer value strategy that enables organizational learning to become an integral part of an organization's fabric. This paper reviews the elements of a learning organization within the context of the construction environment. A conceptual framework that can provide managers with a better understanding of how a learning organization in construction can be nurtured is presented. Embodied within this framework are factors such as strategic shift, organization transformation, customer orientation and quality centered learning. The paper concludes by suggesting that the key success factor for each individual organization may no longer be a matter of size or the number of assets, but the amount and quality of experience it can apply and manage.

Original languageEnglish
Pages (from-to)113-126
Number of pages14
JournalConstruction Innovation
Volume4
Issue number2
DOIs
Publication statusPublished - 1 Jun 2004
Externally publishedYes

Keywords

  • Change
  • Customer orientation
  • Customer orientation
  • Learning organization
  • Organizational learning
  • Quality

ASJC Scopus subject areas

  • Control and Systems Engineering
  • General Computer Science
  • Civil and Structural Engineering
  • Architecture
  • Building and Construction

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