TY - GEN
T1 - Next generation citizen centric e-services
AU - Sharma, Vikas
AU - Guttoo, Diya
AU - Ogra, Aurobindo
PY - 2014
Y1 - 2014
N2 - The emergence of new technology calls for fundamental rethinking and transformational shifts in the way we look at government functions and its service provisioning to the public. Governments are increasingly being solicited to take on the roles of a facilitator and enabler - to collaborate with the public, private and community sectors in creating new digital channels and solutions to be closer to citizens and businesses. This paper deliberates on the role of the Mauritian Government for creating a society of the future for citizens. To build a one stop shop model for public services, Government is required to view itself through different lenses: citizen-centricity, internal-external balance and sustainable outcomes. Servicing citizens digitally has been a successful model across developed countries. This model has to be embraced and adapted locally under Public and Private Partnerships.
AB - The emergence of new technology calls for fundamental rethinking and transformational shifts in the way we look at government functions and its service provisioning to the public. Governments are increasingly being solicited to take on the roles of a facilitator and enabler - to collaborate with the public, private and community sectors in creating new digital channels and solutions to be closer to citizens and businesses. This paper deliberates on the role of the Mauritian Government for creating a society of the future for citizens. To build a one stop shop model for public services, Government is required to view itself through different lenses: citizen-centricity, internal-external balance and sustainable outcomes. Servicing citizens digitally has been a successful model across developed countries. This model has to be embraced and adapted locally under Public and Private Partnerships.
KW - Connected Government
KW - E-Services
KW - Next Generation E-Governance
KW - Self Service Delivery
KW - Service Delivery Channels
KW - Single Window Public Services
UR - http://www.scopus.com/inward/record.url?scp=84906751865&partnerID=8YFLogxK
U2 - 10.1109/ISTAFRICA.2014.6880672
DO - 10.1109/ISTAFRICA.2014.6880672
M3 - Conference contribution
AN - SCOPUS:84906751865
SN - 9781905824441
T3 - 2014 IST-Africa Conference and Exhibition, IST-Africa 2014
BT - 2014 IST-Africa Conference and Exhibition, IST-Africa 2014
PB - IEEE Computer Society
T2 - 2014 IST-Africa Conference and Exhibition, IST-Africa 2014
Y2 - 6 May 2014 through 9 May 2014
ER -
