Next generation citizen centric e-services

Vikas Sharma, Diya Guttoo, Aurobindo Ogra

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Citations (Scopus)


The emergence of new technology calls for fundamental rethinking and transformational shifts in the way we look at government functions and its service provisioning to the public. Governments are increasingly being solicited to take on the roles of a facilitator and enabler - to collaborate with the public, private and community sectors in creating new digital channels and solutions to be closer to citizens and businesses. This paper deliberates on the role of the Mauritian Government for creating a society of the future for citizens. To build a one stop shop model for public services, Government is required to view itself through different lenses: citizen-centricity, internal-external balance and sustainable outcomes. Servicing citizens digitally has been a successful model across developed countries. This model has to be embraced and adapted locally under Public and Private Partnerships.

Original languageEnglish
Title of host publication2014 IST-Africa Conference and Exhibition, IST-Africa 2014
PublisherIEEE Computer Society
ISBN (Print)9781905824441
Publication statusPublished - 2014
Event2014 IST-Africa Conference and Exhibition, IST-Africa 2014 - Le Meridien Ile Maurice, Mauritius
Duration: 6 May 20149 May 2014

Publication series

Name2014 IST-Africa Conference and Exhibition, IST-Africa 2014


Conference2014 IST-Africa Conference and Exhibition, IST-Africa 2014
CityLe Meridien Ile Maurice


  • Connected Government
  • E-Services
  • Next Generation E-Governance
  • Self Service Delivery
  • Service Delivery Channels
  • Single Window Public Services

ASJC Scopus subject areas

  • Information Systems


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