New perspectives in valued service excellence in South Afrrican manufacturing industry

Makhala Mpho Motebele; Charles Mbohwa

New perspectives in valued service excellence in South Afrrican manufacturing industry

Makhala Mpho Motebele
, Charles Mbohwa

Quality and Operations Management

University of Johannesburg

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The two fields of manufacturing excellence and valued service have been viewed as devoted clones and their relationship has been coined service performance excellence and business success in the manufacturing sector such as turnover or profit. The idea is to explore all service performance in general in a steel manufacturing industry which has a history of lack of shabby service, which is judged by industrial analysists, it will also show causal effect of lack of service performance. This is a theoretical paper that will take through the general specifics of worth for service excellence in the manufacturing industry and mutual benefits organizations as well as common values that shade the way they perform and how they manage to do so. As with other literature based paper, it can still be improved and needs to be tested for practical application.

Original language	English
Title of host publication	6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
Publisher	IEOM Society
Pages	1189-1197
Number of pages	9
ISBN (Print)	9780985549749, 9780985549756
Publication status	Published - 2016
Event	IEOM Detroit Conference, IEOM 2016 - Southfield, United States Duration: 23 Sept 2016 → 25 Sept 2016

Publication series

Name	Proceedings of the International Conference on Industrial Engineering and Operations Management
ISSN (Electronic)	2169-8767

Conference

Conference	IEOM Detroit Conference, IEOM 2016
Country/Territory	United States
City	Southfield
Period	23/09/16 → 25/09/16

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Manufacturing excellence
Operational effectiveness
Valued service
Zero defects

ASJC Scopus subject areas

Strategy and Management
Management Science and Operations Research
Control and Systems Engineering
Industrial and Manufacturing Engineering

Cite this

Motebele, Makhala Mpho ; Mbohwa, Charles. / New perspectives in valued service excellence in South Afrrican manufacturing industry. 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016. IEOM Society, 2016. pp. 1189-1197 (Proceedings of the International Conference on Industrial Engineering and Operations Management).

@inproceedings{22774440a5654f56b2bdf42dd9355f94,

title = "New perspectives in valued service excellence in South Afrrican manufacturing industry",

abstract = "The two fields of manufacturing excellence and valued service have been viewed as devoted clones and their relationship has been coined service performance excellence and business success in the manufacturing sector such as turnover or profit. The idea is to explore all service performance in general in a steel manufacturing industry which has a history of lack of shabby service, which is judged by industrial analysists, it will also show causal effect of lack of service performance. This is a theoretical paper that will take through the general specifics of worth for service excellence in the manufacturing industry and mutual benefits organizations as well as common values that shade the way they perform and how they manage to do so. As with other literature based paper, it can still be improved and needs to be tested for practical application.",

keywords = "Manufacturing excellence, Operational effectiveness, Valued service, Zero defects",

author = "Motebele, \{Makhala Mpho\} and Charles Mbohwa",

note = "Publisher Copyright: {\textcopyright} IEOM Society International.; IEOM Detroit Conference, IEOM 2016 ; Conference date: 23-09-2016 Through 25-09-2016",

year = "2016",

language = "English",

isbn = "9780985549749",

series = "Proceedings of the International Conference on Industrial Engineering and Operations Management",

publisher = "IEOM Society",

pages = "1189--1197",

booktitle = "6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016",

}

Motebele, MM & Mbohwa, C 2016, New perspectives in valued service excellence in South Afrrican manufacturing industry. in 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016. Proceedings of the International Conference on Industrial Engineering and Operations Management, IEOM Society, pp. 1189-1197, IEOM Detroit Conference, IEOM 2016, Southfield, United States, 23/09/16.

New perspectives in valued service excellence in South Afrrican manufacturing industry. / Motebele, Makhala Mpho; Mbohwa, Charles.
6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016. IEOM Society, 2016. p. 1189-1197 (Proceedings of the International Conference on Industrial Engineering and Operations Management).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - New perspectives in valued service excellence in South Afrrican manufacturing industry

AU - Motebele, Makhala Mpho

AU - Mbohwa, Charles

N1 - Publisher Copyright: © IEOM Society International.

PY - 2016

Y1 - 2016

N2 - The two fields of manufacturing excellence and valued service have been viewed as devoted clones and their relationship has been coined service performance excellence and business success in the manufacturing sector such as turnover or profit. The idea is to explore all service performance in general in a steel manufacturing industry which has a history of lack of shabby service, which is judged by industrial analysists, it will also show causal effect of lack of service performance. This is a theoretical paper that will take through the general specifics of worth for service excellence in the manufacturing industry and mutual benefits organizations as well as common values that shade the way they perform and how they manage to do so. As with other literature based paper, it can still be improved and needs to be tested for practical application.

AB - The two fields of manufacturing excellence and valued service have been viewed as devoted clones and their relationship has been coined service performance excellence and business success in the manufacturing sector such as turnover or profit. The idea is to explore all service performance in general in a steel manufacturing industry which has a history of lack of shabby service, which is judged by industrial analysists, it will also show causal effect of lack of service performance. This is a theoretical paper that will take through the general specifics of worth for service excellence in the manufacturing industry and mutual benefits organizations as well as common values that shade the way they perform and how they manage to do so. As with other literature based paper, it can still be improved and needs to be tested for practical application.

KW - Manufacturing excellence

KW - Operational effectiveness

KW - Valued service

KW - Zero defects

UR - https://www.scopus.com/pages/publications/85018953507

M3 - Conference contribution

AN - SCOPUS:85018953507

SN - 9780985549749

SN - 9780985549756

T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management

SP - 1189

EP - 1197

BT - 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016

PB - IEOM Society

T2 - IEOM Detroit Conference, IEOM 2016

Y2 - 23 September 2016 through 25 September 2016

ER -

New perspectives in valued service excellence in South Afrrican manufacturing industry

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Other files and links

Fingerprint

Cite this