TY - GEN
T1 - New perspectives in valued service excellence in South Afrrican manufacturing industry
AU - Motebele, Makhala Mpho
AU - Mbohwa, Charles
N1 - Publisher Copyright:
© IEOM Society International.
PY - 2016
Y1 - 2016
N2 - The two fields of manufacturing excellence and valued service have been viewed as devoted clones and their relationship has been coined service performance excellence and business success in the manufacturing sector such as turnover or profit. The idea is to explore all service performance in general in a steel manufacturing industry which has a history of lack of shabby service, which is judged by industrial analysists, it will also show causal effect of lack of service performance. This is a theoretical paper that will take through the general specifics of worth for service excellence in the manufacturing industry and mutual benefits organizations as well as common values that shade the way they perform and how they manage to do so. As with other literature based paper, it can still be improved and needs to be tested for practical application.
AB - The two fields of manufacturing excellence and valued service have been viewed as devoted clones and their relationship has been coined service performance excellence and business success in the manufacturing sector such as turnover or profit. The idea is to explore all service performance in general in a steel manufacturing industry which has a history of lack of shabby service, which is judged by industrial analysists, it will also show causal effect of lack of service performance. This is a theoretical paper that will take through the general specifics of worth for service excellence in the manufacturing industry and mutual benefits organizations as well as common values that shade the way they perform and how they manage to do so. As with other literature based paper, it can still be improved and needs to be tested for practical application.
KW - Manufacturing excellence
KW - Operational effectiveness
KW - Valued service
KW - Zero defects
UR - http://www.scopus.com/inward/record.url?scp=85018953507&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85018953507
SN - 9780985549749
SN - 9780985549756
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 1189
EP - 1197
BT - 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
PB - IEOM Society
T2 - IEOM Detroit Conference, IEOM 2016
Y2 - 23 September 2016 through 25 September 2016
ER -