New perspectives in valued service excellence in South Afrrican manufacturing industry

Makhala Mpho Motebele, Charles Mbohwa

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The two fields of manufacturing excellence and valued service have been viewed as devoted clones and their relationship has been coined service performance excellence and business success in the manufacturing sector such as turnover or profit. The idea is to explore all service performance in general in a steel manufacturing industry which has a history of lack of shabby service, which is judged by industrial analysists, it will also show causal effect of lack of service performance. This is a theoretical paper that will take through the general specifics of worth for service excellence in the manufacturing industry and mutual benefits organizations as well as common values that shade the way they perform and how they manage to do so. As with other literature based paper, it can still be improved and needs to be tested for practical application.

Original languageEnglish
Title of host publication6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
PublisherIEOM Society
Pages1189-1197
Number of pages9
ISBN (Print)9780985549749, 9780985549756
Publication statusPublished - 2016
EventIEOM Detroit Conference, IEOM 2016 - Southfield, United States
Duration: 23 Sept 201625 Sept 2016

Publication series

NameProceedings of the International Conference on Industrial Engineering and Operations Management
ISSN (Electronic)2169-8767

Conference

ConferenceIEOM Detroit Conference, IEOM 2016
Country/TerritoryUnited States
CitySouthfield
Period23/09/1625/09/16

Keywords

  • Manufacturing excellence
  • Operational effectiveness
  • Valued service
  • Zero defects

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

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