META-RELQUAL construct validation: a South African study

Mercy Mpinganjira, Göran Svensson, Tore Mysen

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)


Purpose – The purpose of this paper is to test a measurement model of a META-RELQUAL construct based upon South African business-supplier relationships. Design/methodology/approach – Data were collected using computer-assisted telephone interviews. The sampling frame consisted of the top 500 South African companies based on revenue. A total of 232 fully completed questionnaires were obtained representing a response rate of 46.4 per cent. Findings – The findings show satisfactory goodness-of-fit measures for the model tested. All the requirements for convergent, discriminant and nomological validity as well as construct reliability were achieved satisfactorily. Practical implications – The study provides a framework of constructs that South African business managers need to take into consideration in order to establish and maintain good relations with their suppliers. Originality/value – This study contributes to theory on relationship marketing and presents the first tested measurement model of the META-RELQUAL construct in Africa.

Original languageEnglish
Pages (from-to)453-465
Number of pages13
JournalAfrican Journal of Economic and Management Studies
Issue number4
Publication statusPublished - 7 Dec 2015


  • Business-to-business relationship
  • Relationship quality
  • South Africa

ASJC Scopus subject areas

  • General Business,Management and Accounting
  • Economics, Econometrics and Finance (all)


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