Managing the dark side of digitalization in the future of work: A fuzzy TISM approach

Umesh Bamel, Satish Kumar, Weng Marc Lim, Nisha Bamel, Natanya Meyer

Research output: Contribution to journalArticlepeer-review

18 Citations (Scopus)


The rise of new-age technologies has spurred a new industrial revolution, resulting in a digital transformation in the way we work. The global COVID-19 pandemic has further accelerated the digitalization of work. While digitalization has many positive outcomes, its darker side should be proactively managed, not neglected. In this regard, this paper aims to identify and investigate human resource (HR) practices that can enable employees to manage the challenges caused by digitalization in the future of work (FoW). To do so, we employ fuzzy total interpretive structural modeling (TISM) on survey data acquired from senior professionals with HR responsibilities to ascertain the influence of HR practices in managing the dark side of digitalization in FoW. In doing so, we showcase the influence of (i) practices that promote work-life balance, (ii) democratization of work and work technologies, (iii) practices that promote employee empowerment, (iv) practices that promote entrepreneurial behavior, (v) reskilling for mastery, and (vi) practices that promote employee wellbeing in managing the dark side of digitalization in FoW, thereby advancing theory and practice of FoW.

Original languageEnglish
Article number100275
JournalJournal of Innovation and Knowledge
Issue number4
Publication statusPublished - 1 Oct 2022


  • Digitalization
  • FoW
  • Future of work
  • Fuzzy TISM
  • Human resource management

ASJC Scopus subject areas

  • Business and International Management
  • Economics and Econometrics
  • Marketing
  • Management of Technology and Innovation


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