Managing customer relationships in hotel chains: A comparison between guest and manager perceptions

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

7 Citations (Scopus)

Original language	English
Title of host publication	The Routledge Handbook of Hotel Chain Management
Publisher	Taylor and Francis
Pages	295-304
Number of pages	10
ISBN (Electronic)	9781317618430
ISBN (Print)	9781138805057
DOIs	https://doi.org/10.4324/9781315752532
Publication status	Published - 5 May 2016
Externally published	Yes

ASJC Scopus subject areas

@inbook{344d046d6226495e9389185f3a3ff23c,

title = "Managing customer relationships in hotel chains: A comparison between guest and manager perceptions",

author = "Ramkissoon, \{Haywantee Rumi\} and Mavondo, \{Felix T.\}",

year = "2016",

month = may,

day = "5",

doi = "10.4324/9781315752532",

language = "English",

isbn = "9781138805057",

pages = "295--304",

booktitle = "The Routledge Handbook of Hotel Chain Management",

publisher = "Taylor and Francis",

}

TY - CHAP

T1 - Managing customer relationships in hotel chains

T2 - A comparison between guest and manager perceptions

AU - Ramkissoon, Haywantee Rumi

AU - Mavondo, Felix T.

PY - 2016/5/5

Y1 - 2016/5/5

UR - https://www.scopus.com/pages/publications/85054263966

U2 - 10.4324/9781315752532

DO - 10.4324/9781315752532

M3 - Chapter

AN - SCOPUS:85054263966

SN - 9781138805057

SP - 295

EP - 304

BT - The Routledge Handbook of Hotel Chain Management

PB - Taylor and Francis

ER -