Managing customer relationships in hotel chains: A comparison between guest and manager perceptions

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

6 Citations (Scopus)

Original language	English
Title of host publication	The Routledge Handbook of Hotel Chain Management
Publisher	Taylor and Francis
Pages	295-304
Number of pages	10
ISBN (Electronic)	9781317618430
ISBN (Print)	9781138805057
DOIs	https://doi.org/10.4324/9781315752532
Publication status	Published - 5 May 2016
Externally published	Yes

ASJC Scopus subject areas

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