M-Government maturity model: A qualitative investigation

Dlamini Diteboho Refiloe; Mpekoa Noluntu

doi:10.23919/i-Society.2017.8354678

M-Government maturity model: A qualitative investigation

Dlamini Diteboho Refiloe
, Mpekoa Noluntu

Central University of Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Mobile government is gaining significant attention worldwide. Mobile phone penetration offers government a number of opportunities, including offering governments services to citizens via these ambiguous devices. This phenomenon called m-Government is a strategy which involves the use of all kinds of wireless and mobile technologies, applications and devices for improving service delivery to the parties involved in m-Government including citizens, businesses and all government divisions. The main aim of the study is to develop a mobile Government Maturity Model that can be used as an assessment tool to evaluate mobile services offered by government departments. This study examined the benefits offered by mobile government and also conducted an in-depth literature review on mobile government maturity models. Maturity models that have been developed by other researchers were translated, interpreted, compared and synthesized and a new mobile government maturity model is proposed. The new maturity model is contextualized for the Free State government in South Africa.

Original language	English
Title of host publication	International Conference on Information Society, i-Society 2017
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	88-92
Number of pages	5
ISBN (Electronic)	9781908320865
DOIs	https://doi.org/10.23919/i-Society.2017.8354678
Publication status	Published - 3 May 2018
Externally published	Yes
Event	2017 International Conference on Information Society, i-Society 2017 - Dublin, Ireland Duration: 17 Jul 2017 → 19 Jul 2017

Publication series

Name	International Conference on Information Society, i-Society 2017
Volume	2018-January

Conference

Conference	2017 International Conference on Information Society, i-Society 2017
Country/Territory	Ireland
City	Dublin
Period	17/07/17 → 19/07/17

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

E-government
ICT
M-government
Maturity Model

ASJC Scopus subject areas

Computer Networks and Communications
Computer Science Applications
Hardware and Architecture
Safety, Risk, Reliability and Quality
Information Systems and Management
Health Informatics
Sociology and Political Science

Access to Document

10.23919/i-Society.2017.8354678

Cite this

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title = "M-Government maturity model: A qualitative investigation",

abstract = "Mobile government is gaining significant attention worldwide. Mobile phone penetration offers government a number of opportunities, including offering governments services to citizens via these ambiguous devices. This phenomenon called m-Government is a strategy which involves the use of all kinds of wireless and mobile technologies, applications and devices for improving service delivery to the parties involved in m-Government including citizens, businesses and all government divisions. The main aim of the study is to develop a mobile Government Maturity Model that can be used as an assessment tool to evaluate mobile services offered by government departments. This study examined the benefits offered by mobile government and also conducted an in-depth literature review on mobile government maturity models. Maturity models that have been developed by other researchers were translated, interpreted, compared and synthesized and a new mobile government maturity model is proposed. The new maturity model is contextualized for the Free State government in South Africa.",

keywords = "E-government, ICT, M-government, Maturity Model",

author = "Refiloe, \{Dlamini Diteboho\} and Mpekoa Noluntu",

note = "Publisher Copyright: {\textcopyright} 2017 Infonomics Society.; 2017 International Conference on Information Society, i-Society 2017 ; Conference date: 17-07-2017 Through 19-07-2017",

year = "2018",

month = may,

day = "3",

doi = "10.23919/i-Society.2017.8354678",

language = "English",

series = "International Conference on Information Society, i-Society 2017",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

pages = "88--92",

booktitle = "International Conference on Information Society, i-Society 2017",

address = "United States",

}

Refiloe, DD & Noluntu, M 2018, M-Government maturity model: A qualitative investigation. in International Conference on Information Society, i-Society 2017. International Conference on Information Society, i-Society 2017, vol. 2018-January, Institute of Electrical and Electronics Engineers Inc., pp. 88-92, 2017 International Conference on Information Society, i-Society 2017, Dublin, Ireland, 17/07/17. https://doi.org/10.23919/i-Society.2017.8354678

M-Government maturity model: A qualitative investigation. / Refiloe, Dlamini Diteboho; Noluntu, Mpekoa.
International Conference on Information Society, i-Society 2017. Institute of Electrical and Electronics Engineers Inc., 2018. p. 88-92 (International Conference on Information Society, i-Society 2017; Vol. 2018-January).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - M-Government maturity model

T2 - 2017 International Conference on Information Society, i-Society 2017

AU - Refiloe, Dlamini Diteboho

AU - Noluntu, Mpekoa

PY - 2018/5/3

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AB - Mobile government is gaining significant attention worldwide. Mobile phone penetration offers government a number of opportunities, including offering governments services to citizens via these ambiguous devices. This phenomenon called m-Government is a strategy which involves the use of all kinds of wireless and mobile technologies, applications and devices for improving service delivery to the parties involved in m-Government including citizens, businesses and all government divisions. The main aim of the study is to develop a mobile Government Maturity Model that can be used as an assessment tool to evaluate mobile services offered by government departments. This study examined the benefits offered by mobile government and also conducted an in-depth literature review on mobile government maturity models. Maturity models that have been developed by other researchers were translated, interpreted, compared and synthesized and a new mobile government maturity model is proposed. The new maturity model is contextualized for the Free State government in South Africa.

KW - E-government

KW - ICT

KW - M-government

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M3 - Conference contribution

AN - SCOPUS:85050516183

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BT - International Conference on Information Society, i-Society 2017

PB - Institute of Electrical and Electronics Engineers Inc.

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ER -

M-Government maturity model: A qualitative investigation

Abstract

Publication series

Conference

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this