TY - GEN
T1 - Knowledge retention and stabilisation within OPRAG
T2 - IEOM Detroit Conference, IEOM 2016
AU - Essimengane, Jean Prosper Belui
AU - Mushiri, Tawanda
AU - Mbohwa, Charles
N1 - Publisher Copyright:
© IEOM Society International.
PY - 2016
Y1 - 2016
N2 - Operations consist of the jobs or tasks composed of one or more elements or subtasks, performed typically in one location, whereby resource or data inputs are transformed onwards into desired goods, services, or results, and create and deliver value to the customers. This definition from Nagurney (2012) pleads that such transformation process calls upon the sustainable knowledge as an important factor and trick for the business decision-making process with the view of quality improvement. In this spite, Aiyer (2006) contends that the sharing of knowledge and experiences that veteran employees have acquired over time, is key to bridging the skills and competency gap that could exist within a diverse workforce in charge of the process above-mentioned. Hence, Knowledge Management is part of the winning strategy within the "Office des Ports et Rades du Gabon" (OPRAG) for achieving excellence in its daily management of operations. Still, additional efforts are required in order to build up a strong and stable Knowledge Management System in response to today's challenges.
AB - Operations consist of the jobs or tasks composed of one or more elements or subtasks, performed typically in one location, whereby resource or data inputs are transformed onwards into desired goods, services, or results, and create and deliver value to the customers. This definition from Nagurney (2012) pleads that such transformation process calls upon the sustainable knowledge as an important factor and trick for the business decision-making process with the view of quality improvement. In this spite, Aiyer (2006) contends that the sharing of knowledge and experiences that veteran employees have acquired over time, is key to bridging the skills and competency gap that could exist within a diverse workforce in charge of the process above-mentioned. Hence, Knowledge Management is part of the winning strategy within the "Office des Ports et Rades du Gabon" (OPRAG) for achieving excellence in its daily management of operations. Still, additional efforts are required in order to build up a strong and stable Knowledge Management System in response to today's challenges.
KW - Knowledge management
KW - Operations management
KW - Quality and system
UR - http://www.scopus.com/inward/record.url?scp=85018985045&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85018985045
SN - 9780985549749
SN - 9780985549756
T3 - Proceedings of the International Conference on Industrial Engineering and Operations Management
SP - 1219
EP - 2123
BT - 6th International Conference on Industrial Engineering and Operations Management in Kuala Lumpur, IEOM 2016
PB - IEOM Society
Y2 - 23 September 2016 through 25 September 2016
ER -
